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Your eGov
Development of electronic channel allowing citizens and businesses to propose possible new eGovernment services. eGovernment Services Unit in DPER is currently analysing possible fields and feedback mechanisms for such a service.

Department of Public Expenditure and Reform

Data Sharing Clearing House
The Data Sharing Clearing House has been established. Circular 17/12 has been issued on the matter of data-sharing in the public service, setting out general guidance relating to data-sharing. The Circular is not intended to be an interpretation of the law in this area. The Circular is available at http://circulars.gov.ie/pdf/circular/per/2012/17.pdf
Department of Public Expenditure and Reform

Single Customer View
The Single Customer View provides a way for public-bodies to verify elements of the Public Service Identity dataset. Currently, the following applications are available to any public body: PPSN Checker (web-based Data Validator API. Public bodies who have provided data to the Single Customer View can also use the Data Quality Application. Further Applications are under consideration.
Department of Public Expenditure and Reform

Department's Website

The Department’s website publishes information on the role and functions of the Department of the Taoiseach, speeches made by the Taoiseach, press releases and publicly available reports on various elements of Departmental business.  It also provides a mechanism for members of the public to submit comments and/or queries.



Department of the Taoiseach

Redeveloped Department of Education and Skills Website


The Department's redeveloped website went live in July 2012.  This website available at www.education.ie is designed around the needs of the Department's main customers ie parents, employees in the education sector, schools/colleges and learners.  It includes:

    • A map-based Find-a-School feature available at http://www.education.ie/en/find-a-school.  This enables parents to search for school(s) in a particular geographical area.  Parents can then select a particular school and further information is displayed including the school enrolment, ethos, pupil gender, language of instruction, principal's details, inspection reports etc.
    • Improved search facilities for circulars, reports, guidelines etc available at http://www.education.ie/en/Advanced-Search/Advanced-Search-Landing/
    • Notification of forthcoming key dates on the home page eg CAO deadlines, dates of issue of State Examination results, Conferences etc. 

The website has since been enhanced to include NEPS video resources for teachers.

 


Department of Education and Skills

Online Export Licence Application System (OELAS)

Description

The Department provides an online system for applications for export licenses for certain categories of goods (military and dual use).  The system provides an efficient mechanism for making applications for export licenses, and streamlines the processing of these applications within the Department.

 

Benefits

Improved Customer Service for the customer

 

·           Applications can be submitted online on a 24/7 basis

·           Sits well with companies who prefer conducting business electronically.

·           Reduced paper usage

·           Reduction in turnaround time

 

Improved Customer Service for D/ETE

 

·           Reduction in time spent on data entry.

·           Reduction in time spent processing post.

·           Reduction of errors in the data.

·           Reduced paper usage

 

 


Department of Jobs, Enterprise and Innovation

Redundancy Payment System

 

Description

The Redundancy Payment System  (RPS) is a web-based system that facilitates the on-line submission of redundancy claims. It is regularly uses by employees, employers and employers’ representatives. It also provides an on-line redundancy calculation facility. The redundancy calculator can be used by customers as a ready-reckoner to calculate their redundancy entitlements before making a claim.  The system was implemented in 2005.

 

Benefits

·         Increased efficiency of internal processing of claims

·         Improved case management and management reporting.

·         Reduced data entry

·         Claimants can submit applications online leading to faster turnaround

·         Claimants can calculate payments due online prior to submitting a claim

 

Note

On foot of a Government Decision, the Service transferred over to the Department of Social Protection in 2011.

 

URL

http://www.welfare.ie/EN/Schemes/RedundancyandInsolvency/Pages/RedundancyandInsolvency.aspx


Department of Jobs, Enterprise and Innovation

On-Line Claims System


This application enables primary and post-primary schools record school employee absences and claim substitute pay and part-time hours online.  Schools can access this application using the esinet portal.


Department of Education and Skills

P-POD (Post-Primary On-line Data)

The P-POD (Post-Primary On-line Data) system was implemented across the post-primary sector at the end of 2013 and replaced a number of historical software systems.  It enables post-primary schools to input/amend pupil details which are used by the Department for decisions regarding school resource allocations, payment of capitation grants and statistical returns and by the State Examinations Commissions for the examinations process.  Data entered into the system may also be exported to local software packages acquired by schools for local administration purposes (eg attendance, assessment etc). 


Department of Education and Skills

Aggregate literacy and numeracy data from primary schools


An application was implemented in November 2012, to facilitate primary schools inputting aggregate literacy and numeracy data.  Schools can access this application using the esinet portal.


Department of Education and Skills

Inventory of School Accommodation

Application to enable primary and post-primary schools input data regarding their school accommodation, creating an inventory of school accommodation.  Schools can access this application using esinet.
Department of Education and Skills

Department Intranet

Description

The Intranet is an internal, private website, which is restricted to use by the Department's staff.   The site contains information from Personnel Unit, Planning, IT Unit, Information and Organisation Resources, Finance Unit and Press Office.

 

The information on the Intranet is prepared and up-dated by Content Controllers in each of the business units in Corporate Services Division. 

 

The Intranet is an important tool for the Department as it improves the way in which shared information (e.g. Office Notices, Procedures, Forms, PQ databases) is stored and retrieved. It is also a valuable discussion forum.

 

The Intranet also provides staff with a central repository for commonly used internal forms relating to such areas as Personnel, Finance Unit and Training.  While most are downloadable forms, a number are online forms, which feed into back-end processes.

Benefits

·           Staff have access to corporate information

 

·           Provides a vocal point for staff and a discussion forum

 

·           Delivers services (e.g. conference room booking) electronically

 

·           Provides guides and help to staff on a range of topics

 

·           Hosts the Department’s Press Cuttings Service 

 


Department of Jobs, Enterprise and Innovation

Online School Returns Upload

Application to enable post-primary schools upload an electronic data file in respect of pupils.  Schools can access this application using esinet.  This application will be superceded by P-POD, which is currently in development.
Department of Education and Skills

Press Cuttings

Description
A daily press cuttings service is provided to the staff of the Department via the Intranet.

 

Benefits

·         Department-specific press material available to all staff

·         Cost savings - no need to purchase newspapers

·         Department is ‘Greener’

 

 


Department of Jobs, Enterprise and Innovation

Electronic Data Exchange

Description

Weekly data transfers of Employment Permits details (as notified in the registration with the Data Protection Commissioner), between DJEI and the Garda National Immigration Bureau (GNIB). This transfer currently occurs on CD. In addition a variety of checks are required to ascertain the validity of Employment Permit applications. While some electronic interfaces exist (for example to Department of Social & Family Affairs), others checks are done manually.

 

With the implementation of the new Employment Permits Management System, it is planned to create interfaces to a variety of agencies, including FÁS, Companies Registration Office, GNIB and Department of Justice to allow all these checks to be done electronically and more efficiently.

 

Benefits

·         Agencies have access to the most up-to-date information on current work permits.

 

·         Increased efficiency in the verification by DETE of applicants’ claims. 

 

 

 


Department of Jobs, Enterprise and Innovation

Lotus Notes Version 8 (Sametime)


Description

Currently the Department communicates/collaborates using standard tools i.e. e-mail, telephony, meetings etc. The Department has considered how best it can extend and add value to the existing infrastructure taking into account the new working environment and the need to have access to people and information in a real-time fashion. Accordingly, the Department has been looking at issues of:

· Awareness (having access to colleagues in the office and outside),

· Instant Messaging (communicating with colleagues who are on-line and available, and on the Blackberry),

· Instant Meetings (holding meetings from the Desktop with one or more colleagues in virtual meeting rooms,

· Sharing Documents/Ideas (working on documents/presentations together in a shared context), and investigating how these could integrate with our existing investments including video conferencing infrastructure and VoIP.

 

Lotus Notes Version 8 builds on the e-mail communication facility by adding internal instant messaging and awareness.  The upgrade to this version commenced Q4, 2009.  Subsequently a pilot instance of Sametime was carried out, to allow the benefits of a full collaboration suite to be assessed.  This functionality has now been rolled out to all staff.

 

Benefits

Staff are aware of who is available online (presence)

 

·             Availability of Instant Messaging

·             Availability of instant meetings

·             Document sharing/control

·             Integration of voice and video into virtual desktop


Department of Jobs, Enterprise and Innovation

Point of Single Contact

Description

Ireland’s transposition of the EU Internal Market Services Directive requires that a Point of Single Contact be established to enable service providers in any Member State to access all relevant information regarding requirements they must meet in order to carry on business in Ireland, and through which they can complete the necessary procedures.

 The Internal Market Unit of the Department has taken on the responsibility of ‘the National Point of Single Contact (NPSC)’ and are engaged currently in the development of a website and supporting information management system.

 The website (www.pointofsinglecontact.ie) will be a one-stop-shop that will enable service providers to access their chosen markets in Ireland. The PSC will connect service providers with the necessary competent authorities and facilitate them in completing all relevant procedures.

 The Information Management System will record, manage and monitor the information flows between EU-based service providers, the NPSC and comptetent authorities responsible for authorising or otherwise managing access to certain service markets in Ireland.

 

Benefits

The provision of a PSC allows Ireland to meet its obligations in respect of specific aspects of the EU Services Directive (Articles 6-8) in an efficient and cost effective manner.

By using a web-based form service providers will be quickly connected to the relevant competent authority for their particular service.

Strong management, monitoring and reporting of information requests

The service utilises existing ICT infrastructure with no hardware costs being incurred

 


Department of Jobs, Enterprise and Innovation

EU Returns Extranet (Restricted)

This extranet allows the Department of the Taoiseach track and report on the transposition of EU Directives across all government Departments.  Directives are assigned to Departments who all have access to the extranet within the system and progress is updated. The Department of the Taoiseach has a co-ordination role and uses the system to produce up-to-date reports for our ICCEUA meetings which are chaired by our Minister of State for European Affairs.  The system is also used to track and report on infringement cases brought against Ireland by the EU. 

This system facilitates the Department in fulfilling its aim to have Ireland consistently within the top group on the EU Internal Market Scoreboard which monitors transposition of EU Directives.  

 

A username and password is required to access the system. Each user account is assigned to a Department and users can only update Directives that their Department has responsibility for.



Department of the Taoiseach

Government Returns on-line (Restricted)

This extranet was developed in the Department of the Taoiseach to assist in the co-ordination of reports on Ministerial events across government. Each Department has access to the system and updates it with diary details on domestic and foreign events that their Minister is due to attend. The system is then used to produce reports for the weekly cabinet meetings and for circulation to the media.

Prior to the development of this system, reports were created from diverse information sources such as emails from Departments. The system has allowed the introduction of standardised information input and reporting.

A username and password is required to access the system. Each user account is assigned a ministerial profile and users can only create events for their Minister/Minister of State.



Department of the Taoiseach

MerrionStreet.ie website

MerrionStreet.ie Irish Government News Service, affords a view of government from the vantage point of Government Buildings itself.  It brings together on one website, a view of government not previously available.  We hope it is of value to a citizen, to a journalist or to any interested party in Ireland and around the world.

MerrionStreet.ie reviews the wide range of government activity and then reports certain key events as news.  All government press releases are accessible from our website – either by way of RSS feed or by way of links to all government departments.  But our central task is to take a variety of events and report on them objectively, in the language of a news bulletin.  We also feature ‘Issues’ where useful thematic information, not tied to a particular date, is presented.

We use the latest audio-visual tools and Internet capabilities to hopefully bring these events to life.  We have video, audio, photographs, text, links to other websites and much useful data which people can share.  We are linked to YouTube, Flickr, Facebook and Twitter.

MerrionStreet.ie is produced by a team in Government Buildings, involving the Government Information Service, Government Press and IT. The objective is not to create a competition with traditional media in terms of deadlines, scope or scoop. Indeed we hope journalists find MerrionStreet.ie a useful reference point, and are free to report and use its elements. But it will allow people with an interest in the work of government to view latest developments on one website, which over time will become a valuable archive of information.

Government Buildings is the centre of government.  It is from here that An Taoiseach, the Head of Government, co-ordinates the work of the Government.  The Cabinet meets on a weekly basis.  It is where government decisions are made.  The Taoiseach sets broad government policy.  The perspective of MerrionStreet.ie starts with the work of the Taoiseach and reaches out to wider government, reporting what it regards as important government events and issues.  MerrionStreet.ie does not engage in any party political comment.

It will allow a citizen to hear or read again, the words of the Taoiseach or a Minister on an important subject.  It will allow you to review many speeches in full, giving you a clearer picture of government intent.



Department of the Taoiseach

eCabinet (Restricted)

The eCabinet system has made a major difference to the way that Departments prepare and circulate proposals for the Cabinet.  Since the foundation of the State, Cabinet business was prepared in the same way.  A civil servant sat down and drafted on paper (later on-screen) a proposal and then this was sent by hand to people in their own Department and then would be manually carried all over the city to other Government Departments to allow for observations to be given by other Ministers and Departments.  Then all of these Departments would send their observations back again by hand to the original Department and so on.  It was a very labour intensive process that was crying out for change.

The whole process is now handled at the click of a button as information securely moves around between Departments and offices.  This allows for:

    Elimination of manual distribution
    Realtime information on developing agenda and documents
    Integration of Cabinet Handbook requirements into workflows
    Inclusion of guidance for users in workflow
    Streamlining of processes in Government Secretariat
    Creation of complete electronic archiving of Cabinet Papers with consequent lookup value


Department of the Taoiseach

Electronic Relevant Contracts Tax

RCT applies to payments made by a principal contractor to a subcontractor under a relevant contract (this is a contract to carry out, or supply labour in the construction, forestry or meat processing industry). eRCT replaced a system with large volumes of paper and intensive processing with a new electronic only system with much reduced contacts. Features included abolition of the interim repayment system and replacement with an offset system;strengthening of the reporting system for RCT principals in order to enhance compliance and reduce the opportunities for fraud; and replacement of the previous two-rate withholding system with a three-rate system to improve the cash flow of compliant subcontractors. The rates (0%, 20%, 35%) take account of the subcontractors tax registration status and their established compliance record.


Revenue Commissioners

Internet IPAS

Sector: Petroleum  

Public access to IPAS (Integration Petroleum Affairs System).

This web based application allows the public to search for information on authorisations (licences, leases etc.), geophysical surveys and wells related to petroleum exploration and production activities offshore and onshore Ireland, using search screens or by a map interface.

In 2010 the application was shortlisted for an eGovernment award.

URL:  http://gis.dcenr.gov.ie/internetIPAS/
Department of Communications, Energy and Natural Resources

eIPAS and eOPALS

Sector: Petroleum and Mining

Description: Will provide an online application system for both.

The Online Prospecting Application Licensing System (OPALS) will be a web-based application for managing the processes of granting, reviewing, renewing and surrendering mineral prospecting licences. The system will provide a portal for industry to manage their own data, track their applications and licences and provide a facility to pay required fees online. It will enhance customer service through increased efficiencies and reductions in administrative burden for both Industry and the Department.

Allows the administration and tracking of information surrounding authorisation of applications to drill, applications to conduct geophysical survey and subsequent notifications within an authorisation’s lifetime.


Department of Communications, Energy and Natural Resources

Geological Survey Ireland (GSI) Online Mapping

Sector: Geographical Survey Ireland

Description: Public GIS viewers allows user discovery of GSI spatial data. A range of websites and services enables the public to view, download or connect live to GSI data.


Department of Communications, Energy and Natural Resources

E-Governance.ie

Sector: DCENR

Description: To provide up to date information regarding Boards under the aegis of DCENR to the Minister and the Public.  The Board Secretaries update their Board details on a monthly basis via the online application. Also the web front end provides the public with up to date information on Boards, members, terms and appointments.

URL: www.egovernance.ie


Department of Communications, Energy and Natural Resources

GSI Shop

Sector: Geographical Survey Ireland (GSI)

Description: The GSI Shop is an online shop where users can browse and order products online. The GSI is responsible for gathering, storing and disseminating geological information. This involves field mapping and recording of data as well as compilation and interpretation of geological data gathered by others. GSI maintains an ever-growing store of earth-science information composed of paper maps and reports, physical materials, a library and extensive digital databases. The Public may also access this data, either by purchasing paper maps and reports or using free digital data.

URL: http://www.gsi.ie/gsishop/
Department of Communications, Energy and Natural Resources

Internet PL Area

Sector: Exploration and Mining  

This application provides mineral exploration clients and the public with a database search engine on Prospecting Licences issued by the State. Details of Prospecting Licences that can be viewed include former licensees, previous licence area numbers, associated exploration company reports and environmental constraint areas (e.g. SAC, SPA).

URL: http://gis.dcenr.gov.ie/internetPLArea/


Department of Communications, Energy and Natural Resources

Exploration Company Reports

Name: Exploration Company Reports

Sector: Geological Survey of Ireland and Exploration and Mining

GSI and EMD have jointly released access to their Exploration Company Report repositories via a MapViewer. By specifying a Prospecting Licence Area Number or selecting a spatial extent, users can access all non-confidential mineral exploration reports for the area of interest. These reports, which also include geology maps, geophysics and geochemistry data as well as borehole logs, are viewable and downloadable without the need for software on your PC other than a web browser.

URL: http://gis.dcenr.gov.ie/imf/imf.jsp?site=ExplorationCompanyReports


Department of Communications, Energy and Natural Resources

Public Data Map Viewer

Sector: Exploration and Mining

Customers can use this tool to visualize and interactively query a wealth of exploration and mining information. Specialised hardware, software or training is not required. The viewer includes the latest Prospecting Licence outlines, State Mining Facilities and locations of mineral occurrences. Also included are over 4,500 drill logs with locations and access to any publicly available Company Exploration Reports.

URL: http://spatial.dcenr.gov.ie/ExplorationAndMining/SpatialViewer/index.html


Department of Communications, Energy and Natural Resources

Online Motor Tax

The Online Motor Tax (OMT) service enables vehicle owners to pay their motor tax by secure link over the internet thus avoiding attendance at local motor tax offices or making application by post which can involve delays and inconvenience. Some 98% of vehicles can have their motor tax renewed online. In addition to renewal of motor tax the online service also facilitates first licensing (taxing) of new and second hand imported vehicles.    Take up of the overall OMT facility is excellent. At this stage, some 57% of vehicle owners nationally who are eligible to do so are taxing their vehicles online. The total number of online discs issued in 2011 was over 2.1 million generating tax revenues of over €466 million from that source.  



Department of Transport, Tourism and Sport

Road Transport Operator Licensing (RTOL) System Online

Road Transport Operator Licensing (RTOL) System

The RTOL.IE system is an online web-application to allow transport operators to interact with the Department over the public internet where previously such interaction was over the counter or via postal application. Transport operators can now make online transport licence applications, submit information in support of licence applications and make changes to existing licences. The site also supports the taking of credit and debit card payments as appropriate for the applications or changes being made.



Department of Transport, Tourism and Sport

Upgrade of Air Accident Investigation Unit website
The re-designed Air Accident Investigations Unit (www.aaiu.ie) website is now delivered using the Drupal open source web content management system enabling easy and timely updating of the website content. All development has been completed by using internal Department of Transport, Tourism and Sport resources and with no capital expenditure involved.
Department of Transport, Tourism and Sport

Rolling ROS (Revenue Online Services) Upgrades

The main 2012 Revenue Online Services (ROS) work included:

-          added functions for agents and clients, easier navigation and an improved user interface as part of am ongoing ROS Refresh programme

-          Enhancements to the type of card payments accepted 

-          Additional electronic reminder notices 

-          Language localisation of FAQ pages

-          Support for EFT refunds

-          Capturing of additional information on the VAT3 for CSO purposes

-          Extension of the pay and file processing for P30 and VAT3 customers


Revenue Commissioners

Rolling PAYE Anytime Upgrades

PAYE Anytime offers individuals who pay taxes under the Pay As You Earn (PAYE) system, a quick, secure and cost effective method to manage their taxes online. The main initiatives in 2012 included:

-          Additional credits made available to the customer for claim purposes

-          Extension of the options for customers reviewing their tax position for the current and previous years

-          Additional support for credit allocation across employments and between spouses



Revenue Commissioners

Cumulative Universal Social Charge

The USC (Universal Social Charge) came into effect on January 1st 2011. It is a deduction payable on gross income, before pension contributions, and replaced the Health Contributions and Income Levy. The project completed in 2012 enabled the USC to operate on a full cumulative basis similar to that used in PAYE.  A full cumulative system ensures that employees pay the required USC on a weekly/monthly basis and reduces the occurrence of underpayments/overpayments.  The project eliminated the need for end of year refunds made by employers and Revenue thereby reducing the administrative burden on both employers and Revenue. It enabled PAYE Anytime customers to self administer their USC allocations across employments and to electronically review their USC contributions.


Revenue Commissioners

eRegistration Phase 3
The aim of the original eRegistration project was to provide a facility to allow customers and agents to register for a number of taxes electronically. Phase 3 of this project was released in July 2012 and included a number of enhancements to the system in addition to a simplified user interface resulting from customer feedback and ongoing Revenue consultation with tax practitioners.

 


Revenue Commissioners

Safety & Security for Export Control

This project implemented the EU mandatory requirement to apply Common Safety and Security risk analysis rules to Export Declarations pre-departure and to implement the changes and additions to the pre-arrival EU common risk rules.  The rules are currently being operated and fine-tuned in a live environment.



Revenue Commissioners

Excise Systems Integration

This project introduced new legislation for the licencing of and reporting by traders involved in the sale or distribution of mineral oil products. Approved traders are now obliged to submit details of all oil movements electronically to Revenue on a monthly basis. These returns will enable Revenue to target those that do not comply with the new licensing obligations and support the identification of oil laundering and smuggling activities through supply chain analysis. Initial returns from the trade are due in February 2013.


Revenue Commissioners

Electronic Filing of Cargo Manifests

The eManifest project provides for electronic filing of cargo manifests by carriers - these are currently submitted on paper - and will automate the data exchanges with existing systems such as the Customs Clearance (AEP) and Import Control. It will also deliver on various EU obligations. eManifests will reduce the burden on traders by automatically picking up arrival information from port and airport authorities. Information will shared by Revenue with other departments and agencies such as DAFM and the IMB. eManifests will be phased in during 2013 and will become mandatory in January 2014.


Revenue Commissioners

Introduction of the Extensible Business Reporting Language standard

The Extensible Business Reporting Standard (XBRL) is a global standard for the electronic filing of financial accounts and tax computations. While Revenue has long provided online systems for its Corporation Tax (CT1) and Income Tax (F11) returns, provision electronically of the backing accounts material was less well supported. The implementation of XBRL will enable customers to securely transmit this accounting information via the Revenue Online Service (ROS), in many cases directly from their own packages. 


Revenue Commissioners

Direct Debit Online

Revenue is upgrading its direct debit facility to allow customers themselves create / amend / cancel their direct debit mandate instructions at any time through ROS.  This facility, scheduled for Quarter 1, 2013,  is expected to significantly reduce the need for manual input / manual checking of direct debit data by Revenue staff.


Revenue Commissioners

Introduction of a Local Property Tax (LPT)

In July 2012 the Government decided that the Revenue Commissioners would be responsible for the collection of Local Property Tax.  This major project addresses all aspects of LPT, from the governing policy and legislation, valuation guidelines, business processes, customer help desk, creation of a comprehensive register, payment channels, online and back-office systems and compliance and caseworking supports. Property tax collected by Revenue will be paid over to a centralised fund for distribution by Government to local authorities. The project is due to go live in March 2013 with a 'bulk issue' of information and a return form to persons liable for the tax. Measures such as an extended pay and file date and additional payment options will be used to promote the use of electronic channels.


Revenue Commissioners

Registration Number Reformatting

The PPS number is a unique personal identifier and is used extensively by Government Departments and other authorised users to provide the public with secure access to a wide range of public services.  The Department of Social Protection is responsible for the allocation of the PPS numbers and has estimated that the remaining stock of usable numbers will be exhausted in 2014. With effect from 1st of January 2013, the Department of Social Protection are introducing a new range of PPS numbers, using a combination of numeric and alpha characters. Revenue has now adapted all its integrated customer applications, paper forms and third party interfaces to conform to this new DSP format. 


Revenue Commissioners

Business Register Facility
This project will allow Government departments and agencies to access Revenue’s register to check the validity of specific business related data. It is envisaged that this will be achieved through the provision of appropriate web services by Revenue, subject to confirmation of this approach by The Department of Jobs, Enterprise and Innovation.

Revenue Commissioners

Real-time Risk Analytics for PAYE and VAT

Revenue's ongoing Real-time Risk project augments traditional computer system checks with predictive analytics and intelligence-derived business rules to counter fraud and non-compliance generally. The analytic models and risk engines are integrated into Revenue’s core transactional processing systems to “risk score” requests and to prevent refunds being made or credits being allowed to which the customer is not entitled. A system for PAYE has been in place for some time and new VAT models and rules were implemented in November 2012.



Revenue Commissioners

Mandatory Electronic Filing and Payment – Implementation of Phase 4

Mandatory electronic payments and filing, using Revenue's Online Service (ROS), is part of Revenue's strategy to establish the use of electronic channels as the normal way of conducting tax business. Since 2009 the categories of taxpayers obliged to pay and file electronically has been expanding.

Technical amendments were made and regulations were published to provide that returns and payments due on or after 1 June 2012 must be made electronically, using Revenue’s Revenue Online Service (ROS), by the following categories of taxpayers, where they are not already the subject of such a requirement:

-          All VAT registered cases

-          Any individual taxpayer who avails of certain reliefs and exemptions as set out on the Revenue website at http://www.revenue.ie/en/practitioner/ebrief/2012/no-172012.html



Revenue Commissioners

Irish Spatial Data Exchange

The Irish Spatial Data Exchange is a cross-organisational data search engine which allows you to search for data or data services from multiple participating organisations. It allows you to make an inital assessment as to whether the data you need already exists and if so where you can get the data from.

You can directly access some data online (if a download service is available) or alternatively get the relevant organisation / contact details to request the data.

The Irish Spatial Data Exchange is available at www.isde.ie.

Organisations which have contributed metadata (some of which is not final) include:

  • Marine Institute
  • Geological Survey of Ireland
  • Environmental Protection Agency
  • Department of Environment, Community and Local Government
  • Coastal and Marine Research Centre
  • All Island Research Observatory NUI Maynooth
  • Department of the Arts, Heritage and Gaeltacht
  • Local Authorities
  • Ordnance Survey Ireland
  • Department of Agriculture, Food and the Marine
  • National Transport Authority
  • Property Registration Authority of Ireland

The information in the catalogue is based on the ISDE metadata profile, which is an extension of the INSPIRE / ISO standard profile. The interface to the system is also standards based using the OGC-standard CSW interface. The use of these standards allows for the interoperability of catalogues and the system including with 3rd party applications.  ISDE has been integrated into the EU INSPIRE portal as a first step towards meeting the discovery targets of the INSPIRE directive.


Marine Institute

Marine Data Download Portal

The Marine Data Download Portal allows you to directly download Marine Institute data in multiple easy-to-use formats. In addition to directly accessing the data you can also view the related metadata including license details to determine if the data is suitable for your purpose. The portal is usable on the main mobile operating systems and has a feedback option to capture any comments or ideas for improvement. The Marine Data Online portal is now available in Beta at http://data.marine.ie.  


Marine Institute

Aquaculture Foreshore Licensing Decision Support Tool

Advice on Aquaculture Foreshore Licensing is provided by a cross-organisational team in DAFM, the Marine Institute and BIM based in muliple locations and using data from several different sources.

To facilate the decision making process a GIS web application has been deployed which allows the user to search for and view information on specific applications against the relevant reference data.

This allows the entire team across the various sites and organisations to see exactly the same version of data reducing potential for error, and to do so in an easy to use and efficient manner without the need for specialist GIS expertise. This approach has potential to be extended for other types of foreshore licensing decision support.


Marine Institute

Marine Observations Online

Marine Institute observation and forecast data including wind, wave, tidal and temperature values are available online as tables, graphs and / or maps. These can be accessed at the following links:

Marine Observations

1. http://www.marine.ie/home/publicationsdata/data/

Marine Forecasts

1. Temperature, salinity, current: http://www.marine.ie/home/services/operational/oceanography/OceanForecast.htm

2. Tidal: http://www.marine.ie/home/services/operational/oceanography/TidePredictions.htm

3. Wave: http://www.marine.ie/home/services/operational/oceanography/WaveForecast.htm

Note: work to consolidate the various data and information services on the Institute's website is ongoing.


Marine Institute

National Inventory of Architectural Heritage (NIAH) data available online
NIAH data is available online, through www.buildingsofireland.ie including the option to download GIS data by all interested users with the necessary software.

Department of Arts, Heritage and the Gaeltacht

NIAH website searching
The NIAH website is designed to optimise its placement in search results.  The last available statistic (June 2012) gave an annual usage of 755,776 users and 3.2 million pages downloaded.

Department of Arts, Heritage and the Gaeltacht

NIAH procurement
All NIAH contracts for recording, photography and printing are advertised on e-tenders or in the OJEU as appropriate.
Department of Arts, Heritage and the Gaeltacht

NIAH social media usage
The NIAH are currently looking at options for social media.  A departmental policy will be important to advance this objective.  A Built Heritage Facebook presence is being considered that would be shared with the National Monuments Service.  A downloadable NIAH app that will show all NIAH sites with some basic information on the structure or site is also planned.

Department of Arts, Heritage and the Gaeltacht

NIAH website feedback
The NIAH website has a Feedback option, generating around 300 comments, corrections, etc. a year.
Department of Arts, Heritage and the Gaeltacht

NIAH open data policy
The NIAH operate an open data policy that is available through the GIS download facility on our website.  Our databases are currently distributed on request.  We are looking at ways of improving this service by providing downloadable data through Google fusion tables, Google maps and to improve the GIS web services to deliver GIS data with attribute data that will meet the business needs of most users.  We have also been working with the dublinked.ie open source data project.
Department of Arts, Heritage and the Gaeltacht

NIAH GIS Usage
Digital mapping and GIS technology are key to the publication strategy of the NIAH.

Department of Arts, Heritage and the Gaeltacht

Development Applications Unit - e-Referrals Project
The e-Referrals Project is currently being rolled out to planning authorities.  The project will allow the authorities refer planning applications and respond electronically through the use of a website or via a fully integrated system resulting in substantial savings, greatly improved efficiency and an enhanced environment for cross-organisational co-operation and team-working for both the authorities and the Department of Arts, Heritage and the Gaeltacht and in future other statutory consultees.
Department of Arts, Heritage and the Gaeltacht

Arts, Film & Music - Philanthropy Initiative scheme
As part of the Philanthropy Initiative scheme, ICT solutions were targeted and are being used effectively with much of the work on the scheme being completed electronically.  The link for the scheme has been forwarded to www.gov.ie
Department of Arts, Heritage and the Gaeltacht

Arts, Film & Music - Culturefox.ie
Digital mapping and GIS technology has been used with Culturefox.ie.
Department of Arts, Heritage and the Gaeltacht

Arts, Film & Music - Data reuse
Data on schemes and payments is made available online for re-use.

Department of Arts, Heritage and the Gaeltacht

Gaeltacht Division - Irish Langauage website portal
The Division is currently working with Foras na Gaeilge on developing a portal site for Irish. This will be designed to provide easy open access to all materials and resources for and in Irish, to include e-learning materials, publications, media, terminology, placenames, academic publications, language networks, digitised sources, and social and professional networks.

Department of Arts, Heritage and the Gaeltacht

National Monuments Service - e-licensing facility
A new e-licensing facility for all archaeological licences will be made available in 2013, through www.archaeology.ie  It is not currently intended to provide a facility to track a licence but we will investigate whether it can be provided.
Department of Arts, Heritage and the Gaeltacht

National Monuments Service - Monuments to Visit service
NMS have recently launched a ‘Monuments to Visit’ section on www.archaeology.ie.  This aims to identify publicly-accessible national monuments in all areas of the country for display on a user-friendly map interface providing concise descriptions of individual monuments along with images.  The interface is being built to accommodate a multi-browser platform, thus making it available for third party use as apps and in other social-media applications. It is hoped that Monuments to Visit will in time tie-in with other heritage tourism developments to improve the visitor experience through the provision of a multi-platform approach to interpretive information.
Department of Arts, Heritage and the Gaeltacht

National Monuments Service - Social Media
NMS are currently investigating the use of social media in relation to heritage tourism projects and will investigate the potential for apps in relation to the promotion of national monuments as ‘Monuments to Visit’.  

Department of Arts, Heritage and the Gaeltacht

National Monuments Service - e-licencing incentivisation
E-licensing project  - there is no fee for archaeological licences. However, priority for online applications can be considered.

Department of Arts, Heritage and the Gaeltacht

National Monuments Service - promotion
Will ensure promotion of new online licence system before, during and after rollout of new system.

Department of Arts, Heritage and the Gaeltacht

National Monuments Service - datasets online
NMS datasets are being made available through archaeology.ie. Progress will be made next year on making further data available.

Department of Arts, Heritage and the Gaeltacht

National Monuments Service - Use of GIS
There is extensive use of GIS technology proposed  within IMDS and e-licensing projects.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - website
NPWS uses the website www.npws.ieto disseminate information, data and publications, and is developing an e-Licensing system for release later in 2012.
Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - Online services area
Planned development work on the NPWS website will provide a clearer ‘Online Services’ area.  Much of the functionality is already available on the site, but this will improve user experience by providing a clear access point for such services.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - website optimisation
The NPWS website has been designed to provide the optimum user experience.  Information has been grouped around specific user requirements, inter alia information for Tourists and site visitors, Farmers & Landowners, Research scientists or License applicants.  This was achieved through the analysis of website usage statistics.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - event planning
Events and announcements are highlighted on the NPWS home-page.  The e-Licensing and e-Permitting system has been designed to automatically notify applicants, licence and consent holders the status of their application, when their licence is due to expire or when they are required to submit specific returns in line with their licence conditions.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - gov.ie listing
The NPWS website is listed on www.gov.ie.  The NPWS website is designed to optimise its placement in search results.  In the first six months of 2012 the website was viewed 502,537 times, by nearly 60,000 separate users.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - e-procurement
NPWS contracts are routinely advertised on e-tenders and/or OJEU as appropriate.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - Mobile apps
In July 2012, the Burren National Park launched a mobile app as a guide for the parks trails.
Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - Social media
NPWS currently makes limited use of social media, although a number of Nature Reserves advertise news and events through Facebook.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - Feedback
Feedback on the NPWS website is welcomed via the ‘natureconservation@ahg.gov.ie e-mail address.  This address is prominent across the website, and a link to the ‘Contact Us’ page is at the top of every web-page.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - eServices
The websites www.npws.ie , www.noticenature.ie and www.ahg.gov.ie are advertised prominently on any posters, leaflets, publications and press releases issued by NPWS.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - Open data
NPWS operate an open data policy where possible (with the exception of a small amount of sensitive scientific data, and data protected under the Data Protection Acts 1988 and 2003).  Over the last number of years a concerted effort has been put in to making data freely available via the website.

·         Publications and reports are available via a dedicated pages and search tool (over 530 publications can be downloaded).  As well as recent publications, this includes a large number of reports from the 1990s that have been scanned for upload.

·         The Maps and Data section has been expanded to include downloadable scientific and spatial data as well as the long established interactive map tool for designated areas.  Data are provided in industry standard formats.

·         Rare and threatened species data is made freely available through the National Biodiversity Data Centres mapping system (maps.biodiversityireland.ie).

·         The development of ‘Designated Site-Pages’ means that all of the data required for a single protected site can be found on a single page (including Conservation Objectives, Natura 2000 forms, Site Synopses, Statutory Instruments).  This serves to facilitate the requirements of landowners, planners, consultants and scientists.

·         The NPWS data policy is updated regularly, and gives a clear indication of the species considered sensitive by NPWS scientists and the basis for use of NPWS data.

·         Clear metadata has been prepared for any dataset that are made publicly available, which gives users a clear indication of the quality, fitness and conditions for use of any datasets.

·         In the first 6 months of 2012, NPWS scientific staff dealt with over 100 tailored requests for scientific data.  However, this number is down on previous years as more data and information is now freely available through the website.



Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - Maps and Data website section
Where possible, project datasets (including spatial data) are made available at the same time as the project reports, via the @maps & Data’ section of the NPWS website.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - Dataset release
All datasets are analysed prior to release and an assessment is made as to whether they contain sensitive information.  This is logged in the datasets metadata.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - GIS
Digital mapping and GIS technology are already, and will continue to be, critical tools used by NPWS.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - Irish Spatial Data Exchange website
NPWS shares datasets with many other public bodies, including inter alia EPA, Marine Institute, Forest Service and planning authorities.  NPWS plan to make their datasets discoverable through the Irish Spatial Data Exchange website (http://catalogue.isde.ie/) once appropriate metadata has been prepared.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - BIOS
One of the key aims of the NPWS BIOS project is to promote single point data capture and sharing across the organisation.  This will be facilitated through secure web-portals and field data capture tools.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - Data capture and management standards
Considerable progress has been made in developing data capture and management standards for use with NPWS scientific data to ensure inter-operability between datasets.  This is being expanded on to include more administrative data types as part of the BIOS project.

Department of Arts, Heritage and the Gaeltacht

National Parks and Wildlife Service - Data sharing
NPWS has started using web-service technologies to share protected sites data with other Public Bodies and external organisations.  It is planned to expand the use of web-services to share other NPWS scientific data.

Department of Arts, Heritage and the Gaeltacht

Electronic Motor Tax Renewal Notice

Departments in line with eGovernment objectives are required to identify opportunities which will optimise online service availability for customers and at the same time deliver much needed cost savings to the Exchequer. The online motor tax service is recognised as one the major successes of eGovernment services and at this stage 57% of vehicle owners who are eligible to do so renew their motor tax online.
 
The Department issues over 4.5 million paper based motor tax renewal notices each year at a cost of €2 million. Transfer to electronic reminders will significantly reduce costs associated the paper based system. In practical terms the objective is that motorists who use the online service to pay tax will receive the tax reminder and the online PIN through electronic means rather than posted notice. Initially notice by email is being introduced but it is planned to extend this to include notice by SMS (mobile phone) assuming successful pilot results.

 

The process of ‘signing up’ owners who wish to avail of electronic reminders is achieved as part of the completion of an online motor tax application. The issuing of email tax renewal notices has recently commenced on a pilot basis to vehicle owners in one local authority area, Wicklow, which has a big urban/rural profile as well as significant online motor tax service usage. The service will be extended nationwide over the coming months. 



Department of Transport, Tourism and Sport

Arts Council/An Chomhairle Ealaíon - Online Services (OLS)
OLS was put in place to

1.       Allow artists and the public submit funding applications including all supporting materials online.

2.       Allow payment requests to be made online with relevant supporting materials.

3.       Allow outside assessors access to applications remotely and to submit their assessments online.

4.       To eliminate physical filing of application and payments support materials.

The system has been in place and functioning since 2010.  We manage in excess of 140 separate grant schemes per year receiving approximately 3000 applications with over 30,000 pieces of supporting material.  Decision times have been significantly reduced as have internal administration costs.  The system is built in such a way as to allow other public service agencies use it should they choose.

Department of Arts, Heritage and the Gaeltacht

Electronic Motor Tax PIN Retrieval Facility

A vehicle owner requires a PIN number to tax their vehicle online. The motor tax pin retrieval application (link on the homepage of www.motortax.ie) enables vehicle owners to retrieve their pin online once certain validation details are confirmed by the owner. A pin is emailed to the vehicle owner where the vehicle is eligible for online taxing.



Department of Transport, Tourism and Sport

Heritage Council Grant Programme

1.     The Heritage Council provided the following public grant schemes electronically in 2012:

•         Heritage Research

Provides assistance for data collection and research relating to Ireland’s heritage;

•         Heritage Management

Supports projects that apply good heritage practice to the management of places, collections or objects (including buildings);

•         Heritage Education, Community & Outreach

Supports initiatives linking heritage to communities, promoting active engagement with and raising public appreciation of heritage.

2.       The County Heritage Plan Grants Scheme was provided for Local Authorities.

3.       The Traditional Farm Buildings Grant Scheme was provided for the farming community.


Department of Arts, Heritage and the Gaeltacht

New Safety On The Water Website

Safety On The Water Website is an initiative of the Marine Safety Working Group which has the responsibility for promoting water safety in Ireland.  A reavmped site is avaialble from Spring 2013. A mobile version of the site is also available. All development has been completed by using internal Department of Transport, Tourism and Sport resources and with no capital expenditure involved.



Department of Transport, Tourism and Sport

Aviation Security Manual Online

An access-controlled website allows the Aviation Security Division distribute its security manual to approximately 300 specific agencies/organisations online. Each organisation is issued with a username/password to log onto the site to access the manual. Future revisions of the manual will be distributed via the site.

 

This has replaced the traditional and more costly method of saving the manual to over 300 CDs and distributing via registered post.


Department of Transport, Tourism and Sport

Online End of Life Vehicle (ELV)

The online change of ownership service which has been available since June 2008 and which enables approved motor dealers notify vehicle ownership changes to the National Vehicle Driver File (NVDF) over the internet will be extended to enable Authorised Treatment Facilities (ATF’s) notify end-of-life vehicle (ELV) instances. The service at www.motorelv.ie will be available as an alternative paper based arrangements which involve sending completed Certificate of Destructions (COD’s) to the Department of Transport offices at Shannon Co. Clare for manual processing there.



Department of Transport, Tourism and Sport

SafeSeasIreland (SSI)

Safe Seas Ireland is Ireland's implementation of the EU Dir 2002/59 Vessel Traffic Monitoring Information System, which was delivered in co-operation with the European Maritime Safety Agency (EMSA). SafeSeaNet is a pan-European electronic information system, which deals with ship movements and cargoes.

Safe Seas Ireland facilitates the exchange of messages between Irish maritime authorities, authorised users and other member states. Safe Seas Ireland is the only national authority in contact with the European Union Institutions for matters related to SafeSeaNet. As such it takes part in management and development of the system at EU level and participates in periodical reviews.

 

SafeSeas Ireland provides for the electronic notification of:

 

·         Ship arrival and departure notifications

·         Dangerous or polluting goods (DPG) notifications

·         International Ship and Port Security (ISPS) notifications

·         Waste notifications

·         Reporting requirements in an event of accident or incident

·         International Maritime Organisation FAL forms

 

This Directive applies to ships of 300 gross tonnage and upwards, unless stated otherwise.

 


Department of Transport, Tourism and Sport

Fáilte Ireland Corporate online platform: www.failteireland.ie
The Fáilte Ireland corporate website www.failteireland.ie is the organisations main online platform, delivering a single point of service for all trade customers. These services primarily include: Developing your Business, Marketing your Business (Online and Offline), Research and Insights and Training courses. The website is also supported by social media channels such as Twitter (www.twitter.com/failte_ireland), YouTube (www.youtube.com/failteirelandtv) and LinkedIn (www.linkedin.com/company/failte-ireland). A Fáilte Ireland eZine is sent on a monthly basis to all signed up trade members in order to communicate new organisation initiatives, training courses and research. Online transactions are provided for allowing users to book web supports courses online.
Failte Ireland

Digital Asset Management
A online Digital Asset Mangement will allow registerd users to access, search and download relevant imagery, audio and video for marketing and promotionl purposes.

Failte Ireland

Domestic Holidays Consumer online platform: www.discoverireland.ie
www.discoverireland.ie promotes comprehensive motivational and listings content for Irish accommodation, activities, events, tourist attractions and holiday special offers. The website receives approximately 2 million visitors a year and is supported by social media channels such as Facebook (www.facebook.com/discoverireland.ie), Twitter (www.twitter.com/discoverirl) and YouTube (www.youtube.com/discoverirelanddotie)
The Discover Ireland website is part of a comprehensive home holidays media campaign throughout the year A Discover Ireland app will be launched in early 2013 to support searching of tourism businesses with the location context


Failte Ireland

Cultural Institutions Unit - Irish Genealogy Feedback
The irishgenealogy.ie website already offers an online feedback service whereby users can suggest data amendments, highlight anomalies or interact with the system administration. 

Department of Arts, Heritage and the Gaeltacht

Free Wi-fi available in Tourist Information Offices for visitors
Free Wi-fi has been avaiilable in 15 Tourist Information Offices around the country. The 15 live offices are O'Connell St (Dublin), Suffolk St (Dublin), Wexford, Kinsale, Killarney, Galway, Clonakilty, Skibbereen, Letterkenny, Kilkenny, Mullingar, Sligo, Waterford, Westport and Dingle.

Failte Ireland

The Gathering online platform: www.thegatheringireland.com
The Gathering website has under gone a number of phased developments that started in Dec 2011. The current site www.thegatheringireland.com allows users to access, search and create gatherings for 2013. It is tightly integarted with social media platforms such as Facbook www.facebook.com/thegatheringireland, Twitter www.twitter.com/GatheringIRL, YouTube http://www.youtube.com/user/Gathering2013 and LinkedIn http://www.linkedin.com/groups/Gathering-Ireland-2013-4460642. All users who inquire or create a gathering are added to a CRM system for tracking, communication and reporting purposes.

Failte Ireland

Business Tourism online platform: www.meetinireland.com
www.MeetinIreland.com has the information and resources to facilitate and support destination bids and the organising of corporate events in Ireland. It also acts as a portal to find hotels, venues, conference facilities, team building organisers, professional conference organisers (PCOs) and destination management companies (DMCs). All users who inquire or about a holding a conference or business event are added to a CRM system for tracking, communication and reporting purposes.

Failte Ireland

Golf online platform www.golf.discoverireland.ie
www.golf.discoverireland.ie is targeted at Golf visitor providing information on Golfing in Ireland and allowing for online booking of tee times using a federated search. It is supprted by social media channels such as Twitter www.twitter.com/TimeToPlay_Golf, Facebook www.facebook.com/TimeToPlayGolf and You Tube www.youtube.com/user/GolfIrelandTime2Play

Failte Ireland

Visit Dublin online platform: www.visitdublin.com
www.visitdubline.com online platform is targeted at promoting the Dublin holiday experience. It is supported by social media channel such as Facebook: http://www.facebook.com/visitdublin, Twitter: www.twitter.com/visitdublin/ and YouTube www.youtube.com/visitdublin/. A Visit Dublin app is also available on the Apple App (iOS) store and Google Play (Android) store

Failte Ireland

Dublin Convention Bureau online platform: www.dublinconventionbureau.com
www.dublinconventionbureau.com is used to promote Dublin as a business tourism destination by creating awareness of its advantages and offering solutions that meets the needs of clients and partners. It is supported by soical media channels such as Facebook www.facebook.com/DublinConventionBureau and Twitter: www.twitter.com/dublinmeetings. A CRM system allow trade customers to maintain their customer details online.

Failte Ireland

Tourism Content System
The Tourism Content System is a Data Management System that contains listings for over 15,000 tourism businesses in Ireland. This includes listings for Accommodation, Attractions, Activities, Food and Drink and Festival and Events. Listings are syndicated to Failte Ireland consumer facing websites such as www.discoverireland.ie, www.meetinireland.com, www.golf.discoverireland. Data has also been syndicated to Google to improve the quality of their listings displayed on Google maps. Fáilte Ireland will endeavour to further syndicate the TCS data in 2013, but will not make it publically available to all as it is a important strategic resource. TCS data has also been provide to National Transport Authority for integration into the newly developed National Journey Planner

Failte Ireland

Trade Promotions online platform: www.promotionsireland.ie
www.promotionsireland.ie allows the various trade organizations to register and manage their participation in workshops, seminars and promotions events organised by Fáilte Ireland in conjunction with Tourism Ireland. Users can register their details and enrol themselves on various events.

Failte Ireland

Pick Tourism online platform: www.picktourism.ie
www.picktourism.ie is an online platform targeted at secondary school students. Thie site provides information on choosing a course in 3rd level to taking a job in the world's biggest industry - Tourism.

Failte Ireland

Optimus online platform: www.optimus.ie
www.optimus.ie is an innovative, multi-tiered programme supporting the tourism industry and enabling businesses to become more profitable, more efficient and more competitive. Based on international research, Optimus offers a practical approach to achieving excellence and boosting bottom-line results.


Failte Ireland

Tourism Eye - GIS planning Tool
A GIS planning tool has been developed for use by Fáilte Ireland staff internally. TourismEye http://tourismeye.failteireland.ie/#/Map displays data graphically on OSI maps to aid planning. Datasets displayed are tourism business listsing data from Fáilte Irelands Tourism Content System (TCS), transport data from the National Transport Authority, Disused Railways Lines, Shipwrecks, Blue Flag beaches, Green Coast from the National Trails Office and data from the National Parks and Wildlife Service
Failte Ireland

Online Listing Tool: https://onlinelistingtool.failteireland.ie
https://onlinelistingtool.failteireland.ie website allows the various trades to renew their property registration in accordance with Fáilte Ireland quality and standards schemesl and also provide updates to their listings to be displayed on various websites
Failte Ireland

Origin Green Ireland registration of interest

The Origin Green Ireland sustainability development scheme was announced in June of this year and companies are invited to register their interest on our web site.

 

Companies will submit their sustainability plans and the verification of those plans will progress them to full membership of the scheme with both of these stages being identified on the site.


Bord Bia

The National Concert Hall - Audience View Ticketing Upgrade
NCH have moved on to the latest release of its ticketing CRM system to allow them to avail of the enhanced functionality this provides. The website www.nch.ie is hosted internally and provides patrons with the ability to purchase online with pick a seat functionality aside from the information remit. Tickets can be delivered via email, printed at home or collected at the ticket machines before the performance for those seeking the original concert ticket. The NCH access control system allows for presentation of the ticket barcode via smartphone, eliminating the necessity to print if so desired. It is  intended to use the correspondence module to provide more efficient and targeted marketing to the NCH database.  The mobile website will be available for ticket purchase on a best available basis over the coming months.

Department of Arts, Heritage and the Gaeltacht

National Archives of Ireland - Genealogy

 

The National Archives has, in recent years, undertaken a project to put a large amount of its Genealogical records online.  The 1901 and 1911 Census of Ireland records were launched on the web, incrementally, during the period December 2007 to August 2009.  These records have been very popular with the public and had, up to November 2012, attracted almost 16 million online visits, from both home and abroad.

In November 2012, the National Archives added 2 further sets of genealogy records - Tithe Applotment Book data and images, and Soldiers’ Wills (1914 to 1917) data and images to its online Genealogy website.  Further Soldiers’ Wills data for the years 1918 onwards will be launched during 2013.


Department of Arts, Heritage and the Gaeltacht

National Archives of Ireland - Online Digital Resources
These online digital resources complement the new National Archives online catalogue, which was launched in January 2012 and is the result of work undertaken in the National Archives to improve public access to archival collections. The new online catalogue provides catalogue information on the archival records of more than 80 government bodies, with access being provided to just over 370,000 catalogue descriptions of archival records held by the National Archives (an additional 205,000 descriptions added since its launch), each of which has been upgraded to meet the international standard for description of archives, ISAD(G). The addition of new material to the catalogue has now been streamlined and integrated into routine workflow, with new catalogue descriptions added to the catalogue on a monthly basis.

Department of Arts, Heritage and the Gaeltacht

National Archives of Ireland - Electronic Records
Because of its legal mandate to preserve the archives of modern Irish government, the National Archives is naturally concerned that the e-records created by e-Government activities are preserved. To this end, it hopes to pilot a project during 2013 for the preservation of the archival e-Cabinet records in conjunction with the Digital Repository of Ireland.

Department of Arts, Heritage and the Gaeltacht

National Museum of Ireland - Museum.ie - National Museum of Ireland Website
The NMI website was updated in 2012 to reflect the current activities and new exhibitions: The Object for Our Times; No Ordinary Family;  Domestic Crafts: Traditional & Modern; Asgard; Return to Land of Youth, Kildare Place Society and Schooling in the Nineteenth Century; Power & Privilege. The National Museum operates on its website an online shop taking online payments. The online shop catalogue can be browsed from the museum Website, and specific products are also highlighted in specific pages.

Department of Arts, Heritage and the Gaeltacht

National Museum of Ireland - Use of Social Media – Facebook profile and Twitter Account
The National Museum of Ireland maintains a Facebook profile and a Twitter Account allowing the institution to interact daily with its audience.

Department of Arts, Heritage and the Gaeltacht

National Museum of Ireland - Electronic Publications of the Calendar of Events
The NMI uses a central capture point in the form of a Database for information regarding its events and this information (text and images) is published quarterly to: a PDF downloadable from museum.ie and also sent by emails, to a searchable online listing that auto-filter future-only events, and to update hourly digital displays in the reception of the Museums.

Department of Arts, Heritage and the Gaeltacht

National Museum of Ireland - International and national partnerships
The National Museum of Ireland is one of the members of the Advisory Group to Digital Repository of Ireland. The National Museum of Ireland is also one of the members of the AthenaPlus, a grouping of National Institutions from different countries in Europe, funded by the EU to increase content in Europeana.eu. The National Museum of Ireland has also partnered with Clarity on project research such as virtual 3D-spaces. Also, the National Museum partnered with the collaborative project Irish Community Archive Network http://www.ouririshheritage.org/

Department of Arts, Heritage and the Gaeltacht

National Museum of Ireland - Downloadable and in gallery multimedia content
The National Museum of Ireland has developed and will continue developing online resources such as teachers’ packs, audio-guides and self-guides that are downloadable from its website. The National Museum of Ireland has also over 130 electronic interactives in galleries at its four sites, from audio-tracks to touchscreens multimedia applications. A number of them will be adapted to the Web.

Department of Arts, Heritage and the Gaeltacht

National Museum of Ireland - Developing more services online
The National Museum of Ireland is developing a number of application on line to facilitate and structure interactions with the Museum, such as booking a tour, applying for license to alter or export an artefact, streamline information requests about an object, etc.

Department of Arts, Heritage and the Gaeltacht

Redesign of www.welfare.ie

Extensive information on social protection schemes and services is provided on www.welfare.ie and the website will continue to be updated as schemes and services change.

 

A redesign of www.welfare.ie was completed in December 2012. The new website provides a more dynamic, user-friendly interface for customers, particularly jobseekers, with improved accessibility and search functionality.  The new website reflects the extended role and functions of the Department which now includes the Rural Social Scheme and Community Services programme, the Redundancy and Insolvency Payments schemes, the Community Welfare Service and, most notably, the Employment Service programmes.

 

The new website includes a dedicated sub-site www.intreo.ie providing a single point of information, and access to services, including work supports for people with a disability, as part of the recently launched Intreo integrated employment and income supports service under the Pathways to Work programme. 

 


Department of Social Protection

Online Services Available on www.welfare.ie


There are a range of online services available on www.welfare.ie 

These secure services include online claiming for State Pension Contributory, Child Benefit, Widow(er) or Surviving Partner's (Contributory) Pension, and Redundancy and Insolvency Payments. In addition online claiming for Jobseekers is available in 59 local offices.

Jobseekers attending all offices can also close their claim online and request a statement of payments.

Other Online Services available at www.welfare.ie include reporting suspected fraud; requesting a copy of social insurance record or payment statement; requesting an application form; making a comment or complaint; or asking a question.

The Department will continue to develop and extend the range of online services in line with its service delivery modernisation programme and this will be facilitated by the website redesign project currently underway.


Department of Social Protection

Online Services those seeking a job

For jobseekers the 'Find a Job' service on the homepage of www.welfare.ie provides access to an extensive job bank currently hosted at www.jobseeker.fas.ie.  This online facility will be repositioned as processes are developed as part of the recently launched Intreo integrated employment and income supports service under the Pathways to Work programme.
Department of Social Protection

Online services for employers


For employers, information is available on the wide range of supports and services available to assist with employment needs and access to potential employees. See http://www.welfare.ie/EN/Intreo/Pages/Index.aspx.

This includes information and links to the Department's Jobs Ireland website [http://www.jobsireland.ie/], and JobBridge website [http://www.jobbridge.ie/].

These online facilities will be redeveloped as part of the recently launched Intreo integrated  employment and income supports service under the Pathways to Work programme.


Department of Social Protection

Online Information re operation of Department, policy and Social Insurance


Information about the Department and how it works, as well as details on policy development and how the social insurance scheme works, are provided at www.welfare.ie [see http://www.welfare.ie/EN/Policy/Pages/policyandlegislation.aspx].

In relation to Pay-Related Social Insurance (PRSI) there is a mailing list that customers can sign up for on the website [see http://www.welfare.ie/EN/Topics/PRSI/Pages/PRSIIndex.aspx].

There is also a facility on the website to sign up for Press Releases which are then automatically downloaded to the customers' computer.


Department of Social Protection

Online certification for Jobseekers with part-time/casual work

Jobseekers who have part-time or casual work can certify online for benefits at Arklow and Balbriggan local offices.  This has now been extended to Loughrea Local Office.  Following the review which is currently underway this may be extended to other local offices.


Department of Social Protection

General Register Office website


The website of the General Register Office [www.groireland.ie] provides information and access to services for the general public, registrars, and those engaged in research.  A range of application forms in respect of life events can be downloaded from the site. 

The Department is currently developing plans to redesign the website and provide additional online services including for research purposes.


Department of Social Protection

Twitter information and updates


Information and updates on topical issues are issued on the Department's Twitter account  [welfare_ie] including updates on press releases, events and customer service announcements.

Details about the Department's Twitter account are available at http://www.welfare.ie/EN/AboutUs/Pages/twitter.aspx.


Department of Social Protection

Prominent Online Services on www.welfare.ie

Access to all of the Department's online services, including the online 'Find a Job' service, are prominently displayed on the home page of www.welfare.ie. 
Department of Social Protection

Personas/life events groupings on www.welfare.ie

The Department's websites are currently set out around life events/personas as appropriate.  All online services on www.welfare.ie can be accessed through the relevant persona or scheme page, and these pages also provide useful links to other relevant services.  

 

A project to redesign www.welfare.ie was completed in December 2012 to provide a more dynamic interface for customers, particularly Jobseekers, with improved accessibility and search functionality. 

 


Department of Social Protection

Promotion of topical issues


Topical issues are promoted on the homepage of the Department's website and on the Press Office site [see http://www.welfare.ie/EN/Press/Pages/PressOffice.aspx]. 

Followers on Twitter [welfare_ie] can also get updates on press releases, events and customer service announcements.


Department of Social Protection

All online services notified to CMOD

All online services are notified to CMOD for inclusion on www.gov.ie.

 

The Department's website www.welfare.ie has undergone a redesign to provide a more dynamic, user-friendly interface for customers, particularly jobseekers, with improved accessibility and search functionality.  Access is provided to the www.gov.ie website on the new home page.

 


Department of Social Protection

DSP Payment Strategy

The Department’s payment strategy, currently being drafted, envisages a payments environment which is 100% electronic. The overall objective of the strategy over the short to medium term is to modernise the Department’s payment delivery approach by progressively delivering payments to customers electronically and in a way that facilitates onward ePayments by the customer.
Department of Social Protection

Procurement Policy

The Department complies with EU requirements advertising all procurements in excess of €130k on the Official Journal of the European Union (OJEU) and, in line with Government requirements those over €25k, on the e-tenders website [http://www.etenders.gov.ie/]. The Department is committed to working towards targets to be set by the EU and the Irish government on e-procurement.
Department of Social Protection

E-invoicing

The Department will continue to work within the guidelines set down by the National Procurement Service [http://www.procurement.ie/] including implementation of the e-invoicing facility.
Department of Social Protection

Mobile Applications

The Department provides a mobile Jobseeker application for the 'Find a Job' service [see http://jobseeker.fas.ie/ ] on iOS and Android. This will be extended to include a jobseeker app for Windows smartphones.

 

Building on the Department's recently redesigned website www.welfare.ie, the Department plans to include a mobile optimised website by mid 2013.

 

The further development of mobile apps will be considered as part of the recently launched Intreo integrated employment and income supports service under the Pathways to Work programme, and as part of the next phase of the Department's service delivery modernisation programme

 


Department of Social Protection

DSP Twitter Policy


The Department provides information and updates on topical issues on Twitter [welfare_ie] including updates on press releases, events and customer service announcements.

Details about the Department's Twitter policy are available at http://www.welfare.ie/EN/AboutUs/Pages/twitter.aspx.

 


Department of Social Protection

Progress eGovernment services
The Department will work with the Department of Public Expenditure and Reform in progressing suggestions for new eGovernment services.

Department of Social Protection

Customer Feedback

The Department provides an online facility on www.welfare.ie to allow customers to provide feedback, make suggestions and comment on the customer services provided.

The Department will explore possibilities for utilising social media, and engaging with employers and customers electronically, as part of the recently launched Intreo (www.intreo.ie ) integrated employment and income supports service under the Pathways to Work programme.


Department of Social Protection

Progress future use of PSC with D/PER

The Department is engaged with the Department of Public Expenditure and Reform in progressing the future use of the Public Services Card.

Department of Social Protection

Service procedures, regulations and legislation review

Analysis in relation to service procedures, regulations and legislation is carried out in conjunction with the development of processes and services as part of the Department's service delivery modernisation programme and business process improvement initiatives.
Department of Social Protection

Develop eServices under Pathways to Work and Service Delivery Modernisation programmes


The development and promotion of electronic services, and the use of mandated channels will be considered as part of the recently launched Intreo integrated employment and income supports service under the Pathways to Work programme, and as part of the Department's service delivery modernisation programme.
Department of Social Protection

Promote online and electronic services on www.welfare.ie

The Department promotes the use of online and electronic services on the www.welfare.ie website.  The website is promoted in all standard customer communications, and general information provision such as press releases.

 

The redesigned website, which was completed in December 2012, provides a more dynamic, user-friendly interface for customers, particularly Jobseekers, with improved accessibility and search functionality and online services given appropriate prominence. 

 

The Department's payments strategy is to provide 100% of payments electronically over the short to medium term. 

 


Department of Social Protection

Monitor claim progress

The Department utilises SMS texting message facilities to inform customers in relation to claims and will consider other appropriate facilities.
Department of Social Protection

Evaluate take-up of electronic services

The Department will analyse the take-up of electronic services in the first half of 2013 in order to inform the development of a plan of action to meet EU eGovernment Action Plan targets.
Department of Social Protection

Review data sharing and open data policies


The Department publishes an extensive range of corporate documents on the website [see http://www.welfare.ie/EN/Policy/Pages/policyandlegislation.aspx] including policy reports, research, surveys and statistical data, and financial and operational reports. In addition, the Department publishes data on all purchases over €20k. 

The vast majority of data held by the Department relates to personal data and is protected under data protection regulations.   During 2013 the Department will continue to review its data sharing and open data policies, both in sharing data with public service organisations and extending data e.g. by applying geo-location information; and in the provision of information on the website.


Department of Social Protection

Make data on www.welfare.ie available in accessible formats

The www.welfare.ie website is fully accessible and the redesign project completed in December 2012 provides a more dynamic, user-friendly interface for customers, particularly Jobseekers, with improved accessibility and search functionality.  The Department will work with CMOD in determining and making data available in the appropriate accessible formats.


Department of Social Protection

Purchase Orders over €20k published on www.welfare.ie

The Department publishes data on all purchases over €20k. Data sets relating to customers are protected under data protection regulations.
Department of Social Protection

Evaluate potential of digital mapping and GIS technologies

The Department will evaluate the potential for exploiting digital mapping and GIS technologies during 2013.

Department of Social Protection

Provide public service identity to SCV

The Department  provides public service identity data, which includes addresses, to the single customer view (SCV) database maintained by the Department of Public Expenditure and Reform for use by all state agencies.  The Department will work with D/PER to also apply geo-location information to the common dataset.

Department of Social Protection

Continue to participate in CIO council and progress development of location identifier

The Department participates on the Public Service CIO council and along with colleagues from other state agencies and will continue to work with the council to progress the development of a location identifier to help improve service delivery.

Department of Social Protection

Participate in postcode initiative

The Department is participating with the Department of Communications, Energy and Natural Resources in that department’s initiative to deliver a postcodes service solution for use by government departments and agencies. The Department awaits further update from DCENR on the progress with the procurement of the service solution and remain committed at this time to this central initiative.
Department of Social Protection

Continue to contribute to SCV

The Department provides identity data for use in the Single Customer View system administered by Department of Public Expenditure and Reform. The Department will continue to work with the  Department of Public Expenditure and Reform to maximise opportunities arising from the system.
Department of Social Protection

Publicity campaign for PSC

Phased introduction of the Public Services Card (PSC) commenced in Quarter 4 2011.  Some 100,000 people attended for registration by the end of 2012.  The Department has a target to issue a further 600,000 cards in 2013 and 900,000 cards in 2014.

 

This is supported by a change management programme for staff; extensive engagement with other departments and offices; meetings with customer groups and customer representatives; a targeted information campaign for those attending for registration; and with information provided on the Department’s website.  A wider publicity campaign will be rolled out in 2013. 

 


Department of Social Protection

PSC Resource Allocation

The allocation of resources has been agreed and staff are being trained and deployed.
Department of Social Protection

Work with D/PER to maximise uses of PSC

The Department will continue to work with the  Department of Public Expenditure and Reform to maximise opportunities arising from the use of the Public Services Card.

Department of Social Protection

Work with D/PER on future use of PSC


Discussions are on-going with  Department of Public Expenditure and Reform on the future use of the PSC in the wider public service context.

 


Department of Social Protection

PSC and customer authentication

The registration of clients for Public Service Cards (PSC) provides a basis for authenticating customers and improving access to public services. 
Department of Social Protection

Provision of life event notification and public service identity services


The Department provides a life event notification service to other departments and agencies via the General Register Office (GRO) registration system, as well as public service identity services facilitated by the Personal Public Service number.  The Department will continue to extend its data services to other agencies to facilitate customer services and a single point of data capture. 


Department of Social Protection

Electronic registration on adoptions and births


The Department provides a life event notification service to other departments and agencies via the General Register Office (GRO) registration system.  The Department will continue to extend its services to include electronic registration of adoptions and the electronic registration of all births in Irish hospitals during 2013. 


Department of Social Protection

Sharing of means information

The Department's systems for gathering and sharing of means information will be extended to other agencies during 2013 when analysis of outcomes from the current pilots is complete.

 


Department of Social Protection

Electronic Exchange of Social Security Information

The Department is currently participating in a EU programme on the Electronic Exchange of Social Security Information.  Although progress at EU level is slower than anticipated and is not now expected to be in place before 2014, when completed this will allow EU member states to exchange social security information electronically.

Department of Social Protection

DSP and data sharing

The Department shares data with a number of Government departments and agencies including customer information to support tax collection; life event information from the General Register Office; and public service identity data to over 50 offices and departments. The Department will continue to make data available, as appropriate, to departments and offices either directly or via the single customer view facility in D/PER.
Department of Social Protection

DSP eGovernment plan

The Department's eGovernment plan is published on www.welfare.ie and on the CMOD website www.gov.ie.

Department of Social Protection

Engaging with Employers and Customers

The Department will explore possibilities for utilising social media, and engaging with employers and customers electronically, as part of the recently launched Intreo (www.intreo.ie ) integrated employment and income support service under the Pathways to Work programme.
Department of Social Protection

Licences provided by National Monuments Service

The NMS provides licences on application to allow excavation and other related works in the vicinity of national monuments. This has traditionally been a paper based operation. We expect to go live with an on-line application service from the end of January.
Department of Environment, Community and Local Government

Social Media Strategy, Policy & Training

Social Media Programme for Meath County Council, focusing initially on Twitter - https://twitter.com/meathcoco

 

Outputs created via workshops and training, and signed off by Management Team include:

 

•          Brand Definition & Objectives

•          What to tweet

•          Social Voice Defined

•          Response Assessment Methodology

•          Social Media Comment Policy (public)

•          Policy for Social Media Participation


Meath County Council

Preparation for Consolidation of infrastructure into Public Service Cloud
Preparation for  consolidation of data centres and related infrastructure and support as early entrants into Public Service Cloud. 

Department of Justice and Equality

Establishment of Insolvency Service Ireland using online facilities.
As much as possible of the interactions between the clients and agencies involved with the Insolvency Service (being establshed following the passage of the Insolvency Act) to be online and with reuse of existing data wherever possible.

Department of Justice and Equality

Establishment of online facilities for Charities Regulations Authority
It is intended that the newly established Charities Regulation Authority will conduct as much of its business (directly with the public and with charities) online - registration, payment of fees etc. -  from its inception.

Department of Justice and Equality

Property Price Register
Delivery of Property Price Register database using data from Revenue and potential extension to commercial property.

Department of Justice and Equality

Secure Communication for Criminal Mental Health Review
Allow secure availability of common documents for parties to case review (Board members, solicitors etc)

Department of Justice and Equality

Online application for Victim Funding
Replacement of exising manual system of funding application and review for funding by organisations engaged in supporting Victims of Crime

Department of Justice and Equality

Online appications for funding from COSC
COSC is the national office for the prevenetion of sexual, domestic and gender based . The project is to replace current unwieldy manual applications by an online system.

Department of Justice and Equality

Online pay related information

Financial Shared Service Office in Killarney are advancing a number of related projects to deliver online payslips, P60s etc either by intranet or over the internet to improve their capacity to deliver a high quality shared Payroll service.
Department of Justice and Equality

Immigration re-organisation

A core element of changes under way in the organisations related to immigration are

the continued implementation of an integrated Asyslum Seeker and Immigration application,

the proposed Immigration and Control System, i

mplementation of EU Residence Permit and

 a proposal to pilot, review and implement ABC gates at airports.


Department of Justice and Equality

Extension of eVisa
Extension of eVisa by adding biometric data (fingerprints) to all visa applications.

Department of Justice and Equality

Sharing Country of Origin information.
Provision by the Legal Aid Board of a shared resource to practioners in Asylum cases on country of origin information.

Department of Justice and Equality

Revenue Twitter launch

Revenue has developed a social media policy. It covers the usage of Twitter and an official Revenue Twitter account was launched in 2012 to provide information to customers on key filing dates, on changes to tax requirements and other information relating to budget changes, headline results and press releases. In addition LinkedIn is being considered for interaction on specific topics with specialised groups such as tax practitioners and agents.


Revenue Commissioners

ePayment services
ePayments are accepted by Galway County Council for the following services... Library Membership, Housing loans & rents, commercial rates, parking fines, litter fines, dog licences & Freedom of Information access requests.  Online payments are also accepted through our partners for motor tax, non principal private residence charges, domestic waste water treatment systems registration (septic tanks) and the Household charge.  Galway Co. Co. are continuing to enable more payment types for various services throughout 2014.
GalwayCoCo

Mobile Apps
Galway Co. Co. have released a mobile application for Tourism.  The strategic approach of Galway Co. Co. will be to prefer release of Open Data over development of mobile applications. This should result in useful public data being reused by 3rd parties in free mobile applications and allow the local authority to focus on data capture/provision (which is a core function of the LA) rather than data presentation (which is not a core function).  Therefore it is not expected that Galway Co. Co. will directly release many mobile applications.
GalwayCoCo

Feedback options
Galway Co. Co. provide feedback options on web our pages.  Customers can request services, make complaints or report issues.  Items received in this manner are  integrated with our internal customer service system where tracking and reporting occurs.  Customers may also request post of forms that are not suitable for download.  
GalwayCoCo

Delivery of Information Services to other Government Departments/Agencies

To further develop the PRA Information Services to support the objectives of eGovernment and the Public Service Agreement, by providing data including spatial related data to other Government Departments and agencies. There are, of course, significant benefits to the State in this regard


This will result in the provision of PRA title information as a service to allow other Government Departments and Agencies fulfil certain of their Statutory requirements

 

It is envisaged that this may reduce the need for other Government Departments and Agencies to either create this data themselves or to attend our Public Offices. This will create a greater awareness of the role of and the information provided by the PRA.

 

It is envisaged that the new service will highlight the role of Spatial data within Government and will result in an increased demand for services   However, the operational impact on the PRA will be minimal as it will be provided from within existing resources.

 

This will be a continuous process as new other Governement Departments and agencies build spatially related databases that require PRA data as a reference framework

 

 


PRAI

ROS Desktop Applications for VAT and PAYE Employer Returns

In addition to the emails routinely sent to ROS customers to remind them of filing dates, Revenue also makes use of the Revenue.ie website and Revenue’s Twitter account to flag approaching tax deadlines throughout the tax year. We have also implemented downloadable desktop applications for the VAT3 Return and Employer's P30 which alert the customer just before their next return due date. The applications retrieve most of the information needed automatically, minimizing the effort involved to submit the return. Paying and filing are done in one easy step, supported by a Revenue Debit Instruction for payment.


Revenue Commissioners

Relevant Contracts Tax app for mobile devices

Revenue is developing a Relevant Contracts Tax app for use by eRCT customers. This app will allow principal contractors to use their mobile devices to notify Revenue when new contracts are set up with sub-contractors.


Revenue Commissioners

ROS for tablet computers

A number of mobile applications are already available including the budget calculator and health expenses applications and this product line will continue to be expanded.  More generally, the overall Revenue On-Line Service is currently being adapted for the new range of tablet devices commencing with Android and iOS support. This will allow customers to download the ROS digital certificate to their device, providing them with access to the full range of ROS services including submitting returns and making payments.


Revenue Commissioners

Revenue Correspondence Tracker

Revenue provides automated mechanisms for correspondence tracking through text messaging and Interactive Voice Recognition (IVR). For example, by providing your PPSN and PIN number you will receive a response with the status of recent post received including the date it was received, whether it has been dealt with or not and the date it was processed.

In addition, Revenue has implemented an automated email response for PAYE correspondence received by email. This acknowledges receipt of the original email, informs the customer of the customer service level agreement timeframes of when their correspondence will be dealt with and provides information of all services available online. This has reduced the number of contacts from people simply looking for a progress report.


Revenue Commissioners

Promotion of online services
A new web page will be provided to collate links to existing and new online services.  A link to this page will be given a prominant position on our home page.
GalwayCoCo

Revenue Procurement Data

Each year Revenue publishes its Annual Report which in addition to progress on the implementation of Revenue's Statement of Strategy, includes a range of statistical data on collection, debt management, compliance and controls for combating smuggling and associated criminal activity. This is now being augmented by specific website publications such as Procurement Data for all purchases by Revenue over €20,000.


Revenue Commissioners

Monitoring and Evaluation of online services

Revenue monitors and evaluates the take-up of its online services on an ongoing basis. These statistics are used as input into policy decisions and marketing activities and have been used to validate savings achieved e.g. reduction in staff required to answer calls, saving in data entry costs or a reduction in printing and postage. Statistics on online usage are available in the Annual Report on the Revenue website. New internal dashboards are now being introduced to better analyse service usage e.g. we can now track customers' step-by-step use of PAYE Anytime and identify points where they might have difficulty completing a transaction. This allows us to fine tune future versions to improve the overall user experience.


Revenue Commissioners

Enhanced Third Party Development Support

Revenue continues to promote its online services provided mainly through ROS (Revenue Online Services) and PAYE Anytime applications. In order to further support third parties to develop software to automatically send and receive information from Revenue, a new site which brings together all relevant documentation into a central location has been provided. This includes specific guidance on developing and testing webservices, access to a file format test facility, trouble shooting information and access to technical FAQs.

Revenue also provides a dual Public Interface Test (PIT) environment which allows third parties to test their software against a test version of ROS. The live level PIT uses the same software version as the ROS production code and is used if third parties are developing software that will be compatible with forms and services already released live by Revenue. A development level version also exists which may include new features and forms that are still under development and which have not as yet been released to production. This version is used by where third parties are developing software that will be compatible with a future release of ROS.


Revenue Commissioners

Self Service System Compatibility Check for ROS

Revenue continues to improve the support provided to customers who use our online services. In order to work with ROS (Revenue Online Services) and to use digital certificates, the customer’s computer system must meet certain technical requirements. A new self service facility allows customers to check their system compatibility and provides troubleshooting information to help address any issues that may occur, without the need to contact Revenue directly.


 


Revenue Commissioners

Use of Single Customer View information for caseworking

Following completion of a MOU between the Department of Social Protection and Revenue, Revenue has initiated a project to make the Single Customer View information provided by DPER accessible through our internal Integrated Business Intelligence platform. This should assist Revenue caseworkers in risk assessment and case profiling.


Revenue Commissioners

eGovernment website collaboration

In line with the eGovernment action plan Revenue has implemented a prominent link to www.gov.ie on the Revenue.ie homepage. In addition a number of Revenue services are accessible through the gov.ie website including ROS (Revenue Online Services), the Revenue calendar, Revenue’s eRegistration service and Revenue’s secure email service.


Revenue Commissioners

Utilisation of customers' own software packages to meet Revenue obligations

In order to encourage electronic engagement, Revenue where practical designs systems which will take in information from software packages that customers have already implemented to support their internal processes e.g. payroll, import and export.  This allows customers to meet their tax and duty obligations without a significant additional burden. A recent example is support for accounting packages that use XBRL (eXtensible Business Reporting Language) for both internal company accounts and for submission of tax account information to Revenue.


Revenue Commissioners

Residential Property Price Information captured for PSRA

Revenue's online eStamping system allows practitioners to file stamp duty returns with Revenue on behalf of their clients, together with any stamp duty payable.  Where a property is sold the liability is based on the price of the property. This price information is now provided electronically to the Property Services Regulatory Authority for production of its new Residential Property Price Register.


Revenue Commissioners

Secure New Data Transfer to CSO

Revenue provides tax and trade data to the CSO using secure data transfer methods. This reduces the administration burden on business, in particular with regard to eliminating duplication of data submission. For example, a new eStamping extract provides details of all residential and commercial property sales.


Revenue Commissioners

Tax clearance web service

Revenue has made real-time tax clearance information available to the Taxi Regulator via a web service. This will be further expanded to other Public Bodies and should allow for process improvements which require a tax clearance check. In a similar vein, Revenue's digital certificate mechanism (its ROS PKI system) which is already used by some departments and agencies will be made available for a number of other bodies, thereby reducing development costs and improving security access to online systems.
Revenue Commissioners

Support for Single European Payments Area

SEPA (Single European Payments Area) is a European payments initiative which aims to create one single, integrated, standardised payments market in Europe. In line with Government commitments Revenue will upgrade its existing banking processes and systems to be SEPA compliant. All applications and interfaces within Revenue that capture, store and re-use Sort Code and Bank Account details for debit and credit payment purposes will be upgraded to use IBAN, BIC and unique Mandate IDs. This includes external facing e-payment systems used by Revenue’s customers.



Revenue Commissioners

FÁS Course Search
FÁS Course Search

This mobile app allows users of an IOS/Android handset to quickly search our online catalogue of courses.

FÁS delivers an extensive range of training to a diverse range of clients including those entering the labour market for the first time, job changers, persons wishing to up-date or acquire new skills, those changing careers, persons with a disability and early school leavers.

Features in this version will allow you to search by:

- Keyword
- Location
- Course Type
- Category

You may use one, many or all of the above search criteria in any combination.

You can also save courses to your device ,share with friends via email Facebook or Twitter and browse some related useful information using our links page.


FAS

Community Employment – Individual Learning Plan System (ILP)
This service is used by Community Employment Sponsors and DSP Community Services staff. 

The Individual Learning Plan (ILP) is a process of planning, organising and recording the work experience, training and development that each Community Employment (CE) participant receives. 

This process is supported by a web-based ICT system.  The ILP Web Based System is currently used by approximately 1,200 CE projects nationally to record and request approval for ILP activities (work experience, training, development briefings and meeting).  Approval requests are entered on line by the CE Project Supervisor and received via work flow by the appropriate Community Development Officers (CDO).  CDOs can approve, request further information or reject the requested activities.  The CDO decision is again routed by work flow back to the associated CE project.
This benefits FAS and project Sponsors by assisting with the planning and organising of participants work experience and training for progression on Community Employment. 


FAS

eCollege
This service is used by Jobseekers, FAS Learners, FAS Instructing Staff. 

It provides facilities for Jobseekers to
• Learn about on-line/blended learning courses
• Assess their suitability for these courses
• Apply for online and blended learning courses

It provides facilities for FAS Learners to
• Access on-line courses for which they have been registered by FÁS
• Engage in on-line learning at their own time and pace through accessing learning materials and communicating and collaborating with other learners and Instructors via the web.
• Enable fee paying clients pay for and directly register for and access online courses.

It provides facilities for FAS Instructing Staff  to:
• Access on-line courses which they are instructing
• Engage with the learners on their course to provide feedback and support during their course to develop their skills, motivate and prepare them for certification


FAS

Results Capture and Certificate Request
This service is used by external training providers who have been contracted to carry out training on behalf of FÁS. It will also be used by FÁS Training Services and Curriculum & Quality assurance staff.
 
The following features are available.
  • Data entry of learner results (external)
  • Data entry of learner results (internal)
  • Verification/rejection of learner results
  • Central management of Awards and components
  • Transfer of certificate requests to certifying bodies
  • Receipt and recording of award details from certifying bodies
The system benefits FÁS by :-
  • Streamlining data entry of learner results
  • Providing more comprehensive reporting and management information
  • Improved traceability of certification requests
 
Training providers benefit  by having a secure and easy to use web interface to record learner results and certificate requests.
 
FETAC benefits by elimination of potential duplicate  certificate requests and a fully electronic transfer of information from and to FÁS

FAS

CourseInfo
This is a Web Service which is not intended for direct use by the public.
 
It provides facilities for both governmental and nongovernmental third parties to provide information services based on FAS course schedules.
 
This benefits FAS by replacing many bilateral transfers of data to third parties with one service.
 
It benefits the third parties by automated provision of up to date content which they can incorporate into their value added service.

FAS

JobInfo
This is a Web Service which is not intended for direct use by the public. 

It provides facilities for both governmental and nongovernmental third parties to provide information services based on vacancies stored in the Jobs Ireland database.

This benefits FAS by replacing many bilateral transfers of data to third parties with one service.

It benefits the third parties by automated provision of up to date content which they can incorporate into their value added service.


FAS

Jobs Ireland
This service is used by Employers, Jobseekers and DSP Employment services staff. 

It provides facilities for Employers  to
• Create Vacancies 
• Search for jobseeker CVs

It provides facilities for Jobseekers to
• Search for Vacancies & Courses
• Create a CV 
• Apply for Vacancies

It provides facilities for DSP Staff to
• Validate Employers/Vacancies/CVs
• Create vacancies based on telephone contact with employers
• Match vacancies to FAS registered clients (via link to back office systems)

Benefits the public by providing self service facilities via the web and a network of kiosks.

Benefits FAS/DSP by providing self service facilities. Facilitates direct contact between jobseekers and employers. 

FAS

Visit Dublin Smartphone app
The Visit Dublin smartphone is available for the iPhone platform at https://itunes.apple.com/ie/app/visit-dublin-official-mobile/id386857611?mt=8 and the Android platform at https://play.google.com/store/apps/details?id=com.geoguides.dublin&feature=search_result. The Visit Dublin app allows you to explore, discover, experience and enjoy one of the most vibrant capitals in Europe from the comfort of your home, at 35,000 feet, or the bustle of Grafton Street!

Failte Ireland

Discover Ireland smartphone app
The Discover Ireland app is currently in development and will be available in Q1 2013. It will be available on both the iOS and Android platforms. The user wil be able to explore and search for places to stay, things to do, things to see, food and drink and festival and events from the confort of their hone or when out and about. Downloding the app is free and no roaming charges will be incurred as all information and maps are installed on the initial download.

Failte Ireland

Dublin Pass: www.dublinpass.ie
The Dublin Pass www.dublinpass.ie is your passport to Dublin offering you FREE ENTRY to over 30 top visitor attractions, transport from the airport to the city with Aircoach and access to over 23 special offers and discounts in shops, restaurants, leisure pursuits, tours and much more! With new attractions The National Aquatic Centre and Skerries Mills, as well as fantastic new special offers, there has never been a better way to experience Dublin. Not only does The Dublin Pass offer great value and convenience, it also allows you to be a VIP and skip the queues at Dublin's major attractions.

Failte Ireland

Provide Real-time Traffic and Road Weather Information
www.nratraffic.ie provides live traffic information including road weather data, traffic camera images and message sign settings for the national road network using a mapping interface. Travel time information is displayed as junction-to-junction links showing the current travel estimate in minutes to make this journey. The site also provides a facility to subscribe to receive real-time Text and Email alerts.
National Roads Authority

Provide Online Access to Road Design Standards


The NRA administers a website for the provision of uptodate information relating to Road Design Standards on National Roads at http://standards.nra.ie. The site also contains a facility to allow subscribers to be kept updated on changes made to the standards.


National Roads Authority

Online Access to Archaeology Information on National Road Schemes

An online resource at http://archaeology.nra.ie provides information on archaeological excavation as part of the development of the National Road Network for which final excavation reports have been received.


National Roads Authority

Links to Online Systems on NRA Website Home Page

The NRA website home page contains prominent links to the NRA Road Traffic information, NRA Standards Website and NRA Eflow Website.


National Roads Authority

Develop Mobile Apps for Road Network Surveys

The NRA has developed a Mobile App to be used by Local Authorities when conducting surveys for defects on National Roads. The Defects App provides the user with accurate location data based on the GPS on the device being used. The App will be adapted to be used for other related purposes.


National Roads Authority

Notifed www.gov.ie of NRA Services


Notified www.gov.ie of the following NRA online services: NRA Traffic Information and Road Weather Information (www.nratraffic.ie), NRA Road Design Standards Information (http://standards.nra.ie) and NRA Tolling Tag Information for Ireland (www.tagcompare.ie). Archaeology information is already listed.


National Roads Authority

Search the statutory Valuation database (Valuation List) on-line

Users of the services provided by the Valuation Office can search the Valuation List (the statutory database maintained by the Valuation Office) for any rateable property within the functional area of each local authority. 

Searches can be undertaken by Property No. (The Valuation Office unique property identifier), Occupier Name,  Street Name, Townland Name or Property Type. 

Map based searches can also be undertaken to view property details. 

Users can view properties on a digital map framework published by Ordnance Survey Ireland (OSi)  map or Google Maps.

The following property details are displayed: Property No., Occupier Name, Valuation for rating purposes's & Property Type.


Valuation Office

On-line Case Tracking

Local authorities and ratepayers can track the progress of their revision requests to have properties valued for the levying of commercial rates purposes and view target dates & contact details of the valuer who is assigned to the case.  The user may view progress by reference to the following operational stages:

Awaiting Assignment to Valuer

Case with Valuer

Awaiting Issue of Draft Valuation Certificate

Case is at Representations Phase (ratepayer has the right to make representations to the Valuation Office on the proposed valuation)

Final Valuation Certificate issued

Valuation Complete.

 

Local authorities and ratepayers can track the progress of their appeal applications against the assessment of property valuations for rates purposes and view target dates & contact details of the appeal officer who is assigned the case.  The user may view progress by reference to the following operational stages:

Appeal Received

Case with Appeal Officer for Consideration

Case with Revision Officer for Comment

Case with Appeal Officer for Decision

Appeal Decision Issued


Valuation Office

Oifig an Choimisinéara Teanga - www.coimisineir.ie

Suíomh gréasáin mar ionad ilfhreastail : 

Feidhmíonn an suíomh gréasáin www.coimisineir.ie mar ionad ilfhreastail  maidir le gach a mbaineann le hOifig an Choimisinéara Teanga agus le hAcht na dTeangacha Oifigiúla 2003 agus fógraítear í ar ríomhphoist, stáiseanóireacht, bileoga, seastáin agus fógraí. Tá Treoirleabhar d’Acht na dTeangacha Oifigiúla le fáil ar an suíomh chun cúnamh a thabhairt don phobal maidir lena gcearta teanga agus go háirithe chun comhairle a chur ar chomhlachtaí poiblí maidir lena ndualgais faoin Acht. Más mian le duine comhairle a lorg nó gearán a dhéanamh, is féidir foirm ghearáin ar líne a chomhlánú agus a sheoladh go leictreonach chuig an Oifig.

 

Tá cóip ar an suíomh gréasáin de gach tuarascáil agus imscrúdú foilsithe ag an Oifig, de gach rialacháin agus hionstraim reachtúla déanta faoi Acht agus de gach scéim teanga atá aontaithe go dtí seo. Tá leagan leictreonach den acmhainn oideachais, Cearta Teanga / Language Rights, le fáil ar líne ag www.coimisineir.ie/scoileanna. I gcomhréir le clár oibre r-sheirbhísí an rialtais tá fáil ar an suíomh gréasáin trí www.gov.ie and tá nasc ar fáil faoin rogha ‘seirbhísí ar líne/gearáin’.

 

Website as one-stop shop:

The website www.coimisineir.ie serves as a one-stop shop for information on all aspects of the Office of An Coimisinéir Teanga and the Official Languages Act 2003. A Guidebook to the Official Languages Act is available on the website to assist the public with regard to their language rights and, in particular, to advise public bodies in relation to their obligations under the Act. If a member of the public wishes to seek advice or make a complaint, there is an online form that can be completed and sent electronically to my Office.

 

On the website there is a copy of every report and investigation published by the Office, every regulation and statutory instrument made under the Act and also all language schemes agreed to date. An electronic version of an educational resource, Cearta Teanga / Language Rights, is available online at www.coimisineir.ie/schools.

In addition, in accordance with the eGovernment agenda the website is included in www.gov.ie and a link is available under ‘online services/complain’.


Department of Arts, Heritage and the Gaeltacht

Revaluation: On-line Property Information Form

The Valuation Office has developed an on-line facility for ratepayers to complete a statutory property information form at the start of the revaluation process of all commercial properties within a local authority area.

Ratepayers can submit address & contact details of the occupier and/or ownership of the property.

Ratepayers can submit transactional information in relation to the purchase price or lease details of a property and also submit physical property data in relation to the property such as no. of car spaces, the floor level occupied within the building, the floor area (m2) occupied, and property usage details (retail, office, industrial etc.).


Valuation Office

Ratepayer on-line services.

In tandem with the publication of Proposed Valuation Certificates to all ratepayers during the revaluation process of all commercial properties within a local authority area ratepayers can carry out the following electronic functions:

(1) check on-line to see whether their Proposed Valuation Certificate has yet issued

(2) view a summary valuation report of their own property

(3) make representations on their own proposed valuation to the Revaluation Manager on a prescribed form and attach files in support of their representations  

(4) following consideration of representations & the publication of Final Valuation Certificates ratepayers can view their representations outcome report 

(5) Post revaluation, ratepayers can view summary valuation reports of any commercial property within a local authority area.

 

In addition to revaluation situations, the on-line services at (2) to (4) above will also be available to ratepayers by end March 2013 as part of the Revision process.


Valuation Office

Local Authority Requests for Revisions of Valuation

Local Authorities can submit on-line revision requests for the valuation of additions to existing commercial properties or to value new commercial properties.  Local Authorities can also upload additional files as part of their requests.  Following completion of a revision request(s) local authorities can download the outcomes of their revision application(s).

Requests will be archived and available for on-line retrieval.

This functionality is completed and will be available from 31st March 2013. 


Valuation Office

Náisiún Project - Foreign Birth Registration Online Application
A person born abroad to a parent who, although not born in Ireland, was otherwise an Irish citizen at the time of the person’s birth, can become an Irish citizen by applying for Foreign Births Registration. The online application is known as 'Náisiún'.
Department of Foreign Affairs and Trade

Department Social Media Policy
Press Section has a Social Media portal on the Department's Intranet providing advice to those offices of the Department, HQ and Missions, engaging in Social Media. Twitter is the primary social media tool currently used by the Department. There are three different Twitter accounts relating to HQ for Press, Travel Advice and Irish Aid. Missions are also engaging with Twitter as a means of supporting their work in promoting Ireland abroad.
Department of Foreign Affairs and Trade

Pilot Appointment Booking Service for Passport Office Molesworth Street
The Passport Service has launched a pilot scheme aimed at cutting waiting times at the Passport Office in Molesworth Street in Dublin. This is a pilot programme that will run for three months and during that time feedback will be sought in the Passport Office and on Twitter @DFATravel. Any feedback provided will be used to tweak the system as necessary to provide the maximum benefit to the public. Counter opening hours will be extended and appointments will be available between 9am and 5pm Monday to Friday. The pilot has been reviewed, is considered a success and it has been agreed to implement a full Appointment Booking service before the end of 2013.
Department of Foreign Affairs and Trade

Website - Review of the Department's range of Websites
A programme of work is underway to review and update the Department of Foreign Affairs and related websites. The Department's main Corporate Website, www.dfa.ie, has been replaced with a new website which went live in early December 2013. In addition to the main corporate site, www.dfa.ie, the www.irishaid.ie provides information on Ireland's commitment to a world without poverty and hunger. Irish Aid is the Irish Government’s programme for overseas development. The programme is managed by the Development Co-operation Division of the Department of Foreign Affairs and Trade. The work we do in fighting global poverty and hunger is integral to Ireland’s foreign policy and is guided by the White Paper on Irish Aid. The updated Irish Aid site, one element of the Department's on-line presence development programme, is live since December 2012. The next phase of the work programme is to replace the websites for the Department's offices overseas. This programme will be completed in 2014.
Department of Foreign Affairs and Trade

EU Presidency 2013 - Delegate & Event Management
A solution to support the management of EU Presidency 2013-related events and in particular those in Dublin Castle. Many of the events being hosted in Ireland during the 2013 EU Presidency will require to accreditation of delegates, media and support personnel. A single solution for all Departments and Agencies hosting such events will maximise efficiency across these organisations and ensure consistency in approach for the admission of attendees at events, in particular those where badging of attendees is required.
Department of Foreign Affairs and Trade

Náisiún - Marriages Abroad
Some countries may require non-nationals, before they can get married in their jurisdiction, to produce a certificate from their country of origin that they are free to marry. These are usually known as Certificats de Coutume or in the case of Italy 'Nulla Osta' and may be issued to Irish citizens who apply to the Department or any Irish Diplomatic or Consular Mission nearest to where the applicant normally resides. Náisiún will support citizens in submitting on line applications for certificates. Service live since October 2013.
Department of Foreign Affairs and Trade

Department of Defence Website
The Department of Defence website www.defence.ie will continue to provide regularly updated content relevant to the department. This includes press releases, speeches and publications. It also includes downloadable forms and contact details.
Department of Defence

Department Websites

When a deadline for a service is approaching relevant information will be highlighted on The Department's website.
Department of Defence

Links to www.gov.ie
The Department of Defence website homepages will include a link to www.gov.ie. The Department will notify CMOD of any existing or new services for inclusion and direct linkage on www.gov.ie. The Department's websites place well in search engine results.
Department of Defence

Emergency Planning and Civil Defence

The Office of Emergency Planning (OEP) maintains the website www.emergencyplanning.ie , which details the Irish Government's plans for major emergencies. The website has useful links and advice to the public is provided in Audio and PDF format. The OEP also maintains the website www.winterready.ie to support the annual information campaign “Be Winter Ready” launched by the Government Task Force on Emergency Planning. This website provides practical advice on how best to prepare for the winter and ensure the public are aware of where advice and help can be found, if needed. A downloadable handbook is also available.

 

www.civildefence.ie is the website for Civil Defence, the principal statutory volunteer based organisation in the State, which was founded in 1950 and has over 4,500 active members. The website details information about the history, role and activities of Civil Defence including training programmes and development plans for the organisation. Content is regularly updated with a section for latest news and a photo gallery. The website also features a members only area where volunteers can view notices and other information. It has a facility for members of the public to make an enquiry about Civil Defence or about joining the organisation.

 
Department of Defence

Online Systems for Conducting Business with Local Authorities and External Bodies

The NRA has a number of online business applications used by Local Authorities and other external parties to transact with the Authority. Users access these applications through a Portal site using a single login id registered with the Authority.


National Roads Authority

Interfacing with Local Authority systems for Grant Allocation Processing
The Authority and the Local Government Management Agency are jointly developing an interface between the Regional and Local Roads Grant System and the Local Authority System to enable the sharing of information between both.
National Roads Authority

Electronic Recording and Reporting of Fishing Vessel Activity

In 2009 the European Council of Fisheries Ministers agreed to the introduction of a Regulation that required the phased introduction of an electronic recording and reporting system for fishing vessels to replace the paper based ‘logbook’ system. The system is known as an Electronic Recording and Reporting System (ERS) and when complete will be in operation on vessels over 12m in length operating in the Irish EEZ.

 

In Ireland the introduction of ERS is being overseen by an Inter-Departmental Implementation Group drawn from the Department of Agriculture, Food adn the Marine  (DAFM), the Sea-Fisheries Protection Authority (SFPA), the Department of Defence and the Naval Service.

 

When fully implemented the main benefits of this system will include:

·        Real-time monitoring of catches by all fishing vessels operating in Irish waters

·        Real-time monitoring of fish quotas

·        Protection of valuable commercial fish stocks and vital Irish sea fisheries interests

·        Efficient and effective data interchange between agencies engaged in fisheries monitoring and control across the European Union

·        Elimination of inefficiencies in current data exchange mechanisms

·        Reduced requirement for manual entry of logbook data into the central databases

 

 


Sea Fisheries Protection Authority

Provision of Landdirect services to the Citizen

To further develop the PRA on-line services for use by the citizen in line with the eGovernment objectives and the Public Service Agreement.

This resulted in the provision of a service to the citizen which would allow them to inspect PRA Registry data (folios and maps) across the internet and provide for online payment of statutory fees. It is envisaged that this may reduce the need for the Public to attend our Public Counters and create a greater awareness of the role of and the information provided by the PRA.

The project opened up landdirect.ie to an extended customer base and assisted the PRA in fulfilling its requirements under the eGovernment and PSA programmes

The project relates to the development of an on-line service. This involved application development using primarily internal IT resources supplemented with minimal external skills.

The initial implementation of Landdirect for the citizen went live in September 2011. This involved spatial data for County Carlow. It was rolled out on a County by County basis during the course of 2012.

All counties were made available and some minor extensions to this service were added during 2012. This project as specified in the original objectives is now complete.

A further number of extended services were also added during 2012.


 


PRAI

Electronic Registration of Title (e-Registration) Programme:

As part of the Property Registration Authority commitment to the further development of its online services it is in the process of further developing its compliment of online registration services. Initially this wil encompass the process surrounding the creation and sharing of documents relating to the registration of transfers of ownership and charging of property.

 

This will also place the PRA in a position to fully particpate in developments in relation to eConveyancing. 


This project will extend and build on the services already available around the electronic creation of the application form for Registration (Form 17) and eDischarge of mortgages and will utilise a range of technologies incluing GIS, webservices, email and electronic funds transfer (EFT).

 

It is intended that this project will be released in a pilot phase in January 2013 with a complete rollout during the remainder of Quarter 1, 2013.

 

The oversight of this project is managed through a project board made up of stakeholders both from  the Public Service and the primary consumers of the PRA services.

 

This will assist the PRA in fulfilling its requirements under the eGovernment and PSA programmes 

 

This project is currently in pilot with a selected group of users.(February 2013)

This project is in the process of live roll out (April 2013)

 

The registration process for Legal practitioners and Financial Institutions is currently ongoing aith the first full applications being expetced in the coming weeks.

 

 


PRAI

Extending landdirect.ie

Commencing in 2010, it was necessary for the PRA to put in place the technology systems to enable compliance with the requirements under the INSPIRE directive (Directive 2007/2/EC of the European Parliament and of the Council) This included the provision of metadata for publication and the transformation services to ensure the spatial data held by the PRA can be delivered to conform with the data specifications published by the INSPIRE implementation team.

The publication of metadata in compliance with the Inspire directive was completed in December 2010

An evaluation of the Transformation tools and methodologies was conducted in 2011. This is now being developed into a working process and will deliver INSPIRE transformed data when required

This project has now delivered INSPIRE compliant data to the Department of Environment and Community Affairs for presentation within the INSPIRE portal. This has fulfilled the PRA element of the INSPIRE project. There will be a continuous update process for the data delivered. We have deployed FME software licences for the extraction and transformation process.


PRAI

Provision of Electronic Records Management

As part of the development of electronic services and a move towards eConveyancing, effective record management systems must be developed to support the storage and retrieval of eDocuments.

This will result in the ability to store electronic documents related to both the core business of the Registry (Registration of Title) but also electronic administration records. This will provide a more effective facility for the management and delivery of services including FOI and registration services

This project will develop the policies around records categorisation and retention and also develop electronic solutions to enable those policies be implemented.

It is intended to evaluate open source facilities as well as extensions to our existing document management systems as part of this project.

The project will further develop the governance process around document management and will assist the PRA in fulfilling its requirements under the eGovernment and PSA programmes

 


PRAI

DAFM Websites
The Department of Agriculture, Food and the Marine operates a number of websites.
The Min information site is www.agriculture.gov.ie and the Online Services site is www.agfood.ie

Department of Agriculture, Food and the Marine

DAFM post codes
Department of Agriculture, Food and the Marine is committed to the DCENR initiative of introducing post codes. We are acting in collaboration with other Government Departments and the PMLH in assisting DCENR with the initiative which has an initial delivery target of Q2 2015.

Department of Agriculture, Food and the Marine

National Research Vessles - Survey Planning System
The Survey Planning System (SPS) is an online application which manages survey planning and scheduling for the national marine research vessels including allowing researchers to apply for ship-time on the RV Celtic Voyager or the RV Celtic Explorer.
New applicants should refer to the Applying for Shiptime page for further guidelines. The Survey Planning System is available here (note: login is required).

Marine Institute

Ongoing Press Publicity campaign
The Department of Agriculture Food and the Marine is committed to the growth in use of its online services.
While there are currently approximately 100,000 customers with online capabilities(approximately half through Agents), every opportunity is availed of to promote further growth

see also promote eServices

Department of Agriculture, Food and the Marine

Data Sharing and Single Customer view
The Department of Agriculture, Food and the Marine is actively involved in Data Sharing with other Departments within the regulated limits. Data from DAFMs central database is used in conjunction with others to provide a Single Customer View. While verification of such data including PPS numbers(with DSP) is not currently in real time, This option is being examined.

Department of Agriculture, Food and the Marine

Notifying Customers of approaching Deadlines and closing dates.
The Department of Agriculture, Food and the Marine actively attempt to keep customers aware of impending deadlines. While traditional methods such as Press and other media are used the principal channel now used is through the issuing of text messages to customers mobile phones. There are currently in excess of 90,000 customers who have agreed to receive such notifications. It is hoped that this figure will continue to grow.
The Department's main website www.agriculture.gov.ie is also used to broadcast such notices.

Department of Agriculture, Food and the Marine

DAFM mobile website.

The Department launched a new mobile website for DAFM which can be accessed at http://m.agriculture.gov.ie. The new service provides better mobile access to the more popular areas of the main website. The service is designed to work better across a range of modern mobile devices and will provide links into the main website when greater detail is required.


Department of Agriculture, Food and the Marine

DAFM SCV
The Department of Agriculture, Food and the Marine is an active participant in the Interdepartmental Single Customer View process both as providers and users of the combined data.

Department of Agriculture, Food and the Marine

DAFM Social Media
The Department of Agriculture, Food and the Marine is committed to the introduction of a Social Media Policy and the use of Social Media to communicate with it's customer base. Work has commenced in this regard and it hoped that progress can be made in the medium term once it has been fully researched and explored.

Department of Agriculture, Food and the Marine

DAFM eServices through www.agfood.ie

Online Services: Business processes and service delivery will be improved by the further development of service provision online as the norm. In addition to the Department’s website http://www.agriculture.gov.ie , the http://www.AgFood.ie portal has been developed which is a ‘one stop shop’ to allow our farmer customers to avail of all the online services provided by the Department

 

The target is to double AIM uptake among herd-owners from 12,500 to 25,000 by 2014 and to increase SPS uptake among applicants by 25% over the same period.  In 2012, 891.000 calves from 20,000 herds were electronically registered, representing 41% of total calf registrations up from 34% in the previous year. 

 

In 2012 the SPS Online facility was further enhanced and this resulted in a further 15% increase in online applications.  Over 65,000 SPS applications have been submitted online in 2012, which equates to over 50% of all SPS applicants.  The online system of in-built validations significantly reduces the number of errors that can be made, thereby ultimately leading to speedier payment and reduced form filling for Farmers.

 

A more cost effective and efficient use of resources will deliver increased benefits for the Department’s customers. Reduced paperwork for scheme applicants considerably reduces the level of errors in applications that, in turn, reduces payment delays and the risk of financial penalties for farmers. As well as benefiting farmers, AIM facilitates real-time interaction between the Department and the software systems of meat factories, marts and export locations. It has provided savings, improved controls and delivered efficiencies for all stakeholders.

 

The Department also maintains http://www.Fishingnet.ie which is a cross-agency Sea Fishing Portal aimed at bringing together all links to relevant information useful to people involved in the Fishing Industry.

 

The SFPA, in co-operation with the Department, is in the final phase of providing electronic logbooks to fishermen. This replaces previous paper-based systems and will improve Ireland’s capacity to better monitor the fishing activities of non-Irish fishing vessels operating inside Ireland’s 200 mile limits. 


 

A review of the subsidisation of postal charges is underway, with a view to reducing the overall cost of postal service and to encourage greater use of on-line facilities.




see also Promote eservices


Department of Agriculture, Food and the Marine

DAFM Text messaging service

The Department also introduced a mobile text messaging service which has been successfully piloted to notify those who have signed up of important issues and deadlines. As there is significant penetration of mobile phones amongst the Farming and rural communities, this pilot facility has proved very popular, and over 90,000 customers have already registered for this service.


Department of Agriculture, Food and the Marine

DAFM introduce Forestry Online Service

A new online service to allow for annual forestry premiums to be claimed electronically was introduced in November 2012. With the exception of essential quality control checks the new service allows for automated end to end processing of forestry premium applications.  This has resulted in a considerable reduction in the time taken to process payments and has almost completely eliminated the administrative overhead in processing online applications.   Currently the online application rate at this very early stage is 20% and it is planned to take measures in 2013 to considerable improve on this rate

 


Department of Agriculture, Food and the Marine

DAFM Data Management
The Department is served by a suite of modern, integrated software systems where data is captured once and reused across the Department’s systems and activities. This re-use of information spans customer information, geospatial (land) data, animal data, fisheries data and inspections and payments. The Department will build on the current momentum to centralise transaction handling through progress already made in schemes that have been centralised for application, budgetary and inspection purposes.
Department of Agriculture, Food and the Marine

DAFM working with the CSO
The Department of Agriculture, Food and the Marine works closely with the Central Statistics Office in the provision of Agricultural and other DAFM related statistics

Department of Agriculture, Food and the Marine

DAFM and the delivery of payments

The Department of Agriculture, Food and the Marine  has established a strong track record in delivering payments to farmers on time and through the utilisation of modern information technology. It is committed to the continuous process of improvement in managing payment schemes and will continue to integrate applications and claim operations on the Generic Claims Processing System. While recognising that for control purposes some elements have to remain separate, nonetheless, new schemes such as AEOS, Organics and Bio-fuels will be integrated as far as possible and the Department will continue to avoid the duplication of effort on the part of applicants through the reuse of data and through broadening service provision on line and through centralising schemes and programmes and making payments by electronic fund transactions.

 

A continuous process of improvement in the efficiency of payments to farmers and in the coordination of the inspection process is a key priority. By taking advantage of the seasonality of certain schemes, the Department will benefit from increased efficiency and realise staff and administrative savings. Existing ICT systems, such as the generic process driven AFIT and GCPS have been further extended to cater for additional inspections and schemes.


Department of Agriculture, Food and the Marine

DAFM Service Integration

DAFM - Service Integration: Under the Local Office reorganisation programme, there has been a rollout of improved IT systems in the new enhanced offices, which will improve both the level and efficiency of services provided to the Department’s customers by providing staff with a global picture of a client’s interaction with the Department across a range of activities. The ‘Customer Snapshot System’ will allow the Department integrate administrative functions in Local Offices, which were previously operating independent of each other. It will allow the Department provide an improved level of service to its customers and also achieve savings in the number of staff required to deliver services.


Department of Agriculture, Food and the Marine

DAFM and www.gov.ie

DAFM notifies any existing or new services for inclusion and direct linkage on www.gov.ie, and provides a link to www.gov.ie on their home page.


Department of Agriculture, Food and the Marine

DAFM and e-procurement

Reform of procurement: The Department has completed a review of procurement, and the Department is now implementing its recommendations. A key recommendation, now implemented, is the establishment of a Central Procurement Unit, which will 1) monitor and advise on procurement expenditure and 2) ensure procurement throughout the Department is conducted in a co-ordinated and strategic manner, is in accordance with relevant procurement legislation and guidelines, and achieves optimum value for money. The Department is committed to meeting EU Targets on e-procurement


Department of Agriculture, Food and the Marine

DAFM mobile Apps
DAFM continuosly review existing web provision of services to determine if an online or offline app based and/or a mobile optimised approach could better facilitate mobile users. When new eGovernment services are being developed, these will, where appropriate, be designed to be usable on smartphones and other smart mobile devices.
Department of Agriculture, Food and the Marine

DAFM feedback options
The Department of Agriculture, Food and the Marine provides a Feedback facility  on all pages of it's website through it's "Contact us" section. Feedback is also invited from within individual systems.

Department of Agriculture, Food and the Marine

DAFM monitoring eGovernment Services uptake.
The Department of Agriculture, Food and the Marine continuosly monitors the take up of it's egovernment services with a view to achieving the targets set out in EU eGovernment Action plan.

Department of Agriculture, Food and the Marine

DAFM and re-usable foramts.
The Department of Agriculture, Food and the Marine makes every effort to provide data included in reports in other reusable formats such as text, word or html.

Department of Agriculture, Food and the Marine

DAFM Enhanced Service Delivery

The Department will develop improved service delivery targets for farmer customers with the publication of a revised Farmers Charter and Action Plan. Customer help lines will be established and staffed with experienced officials to deal with technical and scheme related queries that arise, improve the customer experience and complement the online service provision in areas such as SPS.


Department of Agriculture, Food and the Marine

DAFM - electronic progress monitoring
DAFM enables customers to monitor the progress of their online applications where appropriate. In particular this facility is provide through the iNet (Single Farm Payment) online facility at www.agfood.ie

Department of Agriculture, Food and the Marine

eServices

An Garda Siochana will provide access to our eGovernment Services at www.garda.ie
An Garda Siochana

Service Deadlines

An Garda Síochána provide information on approaching service deadlines, such as firearms licence renewals, on our home page at www.garda.ie.

An Garda Siochana

Service Deadlines on Social Media

An Garda Siochana will provide information on approaching service deadlines on official Social Media sites at twitter and Facebook
An Garda Siochana

DAFM current Online Services - overview
AIM - Animal Identification and Movement

 

* Calf Birth Registration facility which allows farmers to register the birth of a calf online.

 

* Cattle Herd Register facility which allows farmers to use AIM online as their farm herd register which they are required by law to maintain (blue book). 

 

* Herd Profile Enquiry which allows farmers to view details of cattle in their herds as recorded on AIM as well as movements in to and out of their herds.

* Compliance Certificate facility which allows farmers to apply for and print online compliance certificates which are required for certain cattle movements.

 

* Online Movement Notification facility which allows

·        farmers to notify the movement of cattle from farm to farm

·        Animal dealers to notify the movement of cattle

 

* Third Party Access – the keeper may authorise a third party to carry out the above on their behalf. 

 

*A real-time web service with Farm Management Software which enable the farmer to use their software to interact with AIM for each of the above.

A number of other AIM electronic services are provided directly to Business and to other public bodies

Single Farm Payment (iNet)

Applications
Complete and submit:
- your SPS application online

-download land details

-edit maps relating to your land parcels/plots

-upload correspondence

- an SPS Amendment application online

-enter Sheep Census Information
View:
- the details of SPS Applications previously submitted by you
- the current status of your SPS application, including land details
- printable colour maps for your land parcels
Entitlements
- You can view details of your current SPS Entitlements, the Payment Order and transactions relating to same.
- View summary details relating to the 2000 to 2002 Reference period on which your entitlements are based
Other
View:
- printable copies of SPS related correspondence with the Department
- SPS Payment details

-DAS Payment Details

-Nitrates information

Details of Area Aid applications in the 2002-2004 period, including:
Scanned images of application forms and correspondence
Details of land parcels for each year
Maps relating to the applicant's holding in each year


Nitrogen and Phosphorus statements

Provides online access to annual Nitrogen and Phosphorus statements.

Forestry


IFORIS iNet is an online system that facilitates the online submission of pre-approval applications to plant Forestry by Registered Foresters. The system provides a single source of spatial information to assist users in the preparation of applications. Approx 88% of all pre-approval applications submitted annually are submitted online.  Online tracking allows the Registered Foresters to track the progress in the processing of the application.

IFORIS iNet was enhanced in 2012 to facilitate the online submission of the annual Forestry Premium application.  In excess of 20% of all 2013 premium applications have been submitted online to date This continues to grow.



Online service to allow for annual forestry premiums to be claimed online introduced in 2012.

Online tracking of pre approved forestry applications is also available.

 





Department of Agriculture, Food and the Marine

Website Link

An Garda Siochana have a link to www.gov.ie at www.garda.ie
An Garda Siochana

DAFM -eGovernment Governance
DAFM is committed to developing eGovernment Plans, in accordance with advice issued by CMOD  Regular progress reports will be submitted to CMOD on request and through the eGovernment website.

Department of Agriculture, Food and the Marine

DAFM and Incentived eServices
DAFM continually evaluate all their Services to see if there is opportunity for incentivised eService uptake.


Department of Agriculture, Food and the Marine

Use of Geographic Information Systems (GIS)
Galway County Council have a dedicated GIS team providing co-ordination, advice, training and support to all sections of the local Authority in the capturing, managing, analyzing, and displaying of geographical data. This includes improvements in data quality and availability as well as finding appropriate software and hardware solutions to all GIS needs of Galway County Council and its customers e.g. mobile solution for road network survey. We have committed to fully comply with the INSPIRE, Water framework and Habitats EU directives in a timely manner e.g. geo-networks metadata. The GIS team also work with other local Authorities as well as government agencies and private companies in an effort to provide cost effective, streamlined processes that make GIS data accessible and user friendly to everyone. e.g. planning datasets – ww.myplan.ie, ww.mypp.ie & www.galway.ie. GIS also has an important role in improving the collection of payments due to the council such as rates, rents and household charges in a sensitive manner, as well as the maintenance of assets held by the Local Authority e.g. land, housing, water networks, piers and graveyards. The GIS team and Galway County Council seek to continually improve the use and availability of GIS in a cost effective and efficient manner to best serve the needs of the organistaion and its customers.

GalwayCoCo

Informational & transactional services
Galway Co. Co. provide information to the public via our web site www.galway.ie on services provided by the local authority.  Transactional services include online payments, interactive web forms for submission of applications for voter registration, requests for service and complaint submission etc.
GalwayCoCo

Deadline notices
Galway Co. Co. provide notices for various grant, public consultation and application deadlines on our web site.  Where appropriate we use Twitter to broadcast upcoming deadlines and a Twitter feed is embedded into the home page of www.galway.ie.  In addition we will directly contact community & voluntary groups by email with details of impending deadlines.
GalwayCoCo

CMOD notification
Galway Co. Co. are aware of and committed to notifying CMOD unit of Dept. of Public Expenditure & Reform of actions that may benefit the public by inclusion on the www.gov.ie web site.  A link to www.gov.ie is in place on the home page of www.galway.ie.  Work is ongoing to optimise the pages of www.galway.ie in search engine results.
GalwayCoCo

e-Tenders Website
An Garda Siochána utilises the Government e-Tenders website for all tenders over €6,000 in value and in 2012 the National Procurement Service launched the new e-Tenders website which will have additional functionality to allow for receipt and evaluation of tender bids on line.

An Garda Siochana

Contract Monitoring
When fully operational later in 2013 An Garda Síochána will record contract details on the contract monitoring suites of the new e-Tenders site. The new system will have functionality for automatic reminders to issue to the Tender Office of An Garda Siochana of the status of contracts e.g. contracts due to expire within six months or that have expired. This will allow the Tender Office of An Garda Siochana to track the status of contracts entered on the system.

An Garda Siochana

Social Media Policy
The social media usage policy for An Garda Siochana is in development and will be available at www.garda.ie

An Garda Siochana

Social Media Policy & Plan
Galway Co. Co. have a draft social media usage policy and are committed to developing a short plan to exploit the benefits of social media for our customers and staff in 2013.
GalwayCoCo

Age Card
Tracking of the progress of applications for Age Cards is available at http://www.agecard.ie

An Garda Siochana

Mobile Safety Cameras
Locations of the Mobile Safety Cameras is available in machine-readable format (.kml File) on www.garda.ie

An Garda Siochana

Crime Statistics
Crime statistics data from the Garda Siochana information system (PULSE) is provided to the Central Statistics Office who in turn publish crime statistics data sets which are available for download by the public.

An Garda Siochana

CJIP

The Criminal Justice Integration Project (CJIP) is an integration of An Garda Síochána PULSE and The Courts Service CCTS systems.  The system operates at District Court level.  Under this integration the vast majority of Summonses Applications are transferred electronically to the Courts Service from An Garda Siochana. This replaced the traditional paper based application for these transactions and provides single point of data capture for use in both agencies. 

All Scheduled Hearings arising from the Summons Applications are returned electronically for update onto Garda systems and for the information of the prosecuting Garda.  Arising from all District Court hearings, the Court Outcomes and subsequent updates, including Bail and Warrants records, are also electronically transferred to Garda systems. Approximately 2.5 million transactions are processed per annum.


An Garda Siochana

Supply Agreement Database
An Garda Siochana has access to the Department of Justice and Equality designed Supply Agreement Database and contracts/supply agreements are entered up on this system. The Justice system has automatic contract expiry alerts. When the new e-Tenders contract monitoring suites are fully operational the Department plan to migrate the Supply Agreement Database material over to the new e-Tenders system. All Garda contracts are entered on the system.

An Garda Siochana

Garda and Prisons Service Intergration
An Garda Síochána and the Prisons Service are putting in place an electronic facility to allow operational Garda members query online the Prisoner Information system to ascertain if a person is in prison custody.


An Garda Siochana

Promotion of online services
Where online payment options are available the service is promoted on relevant correspondence and on our web site. 
GalwayCoCo

Open Data
Galway Co. Co. are committed to working with Dept. of Public Expenditure & Reform on the provision of open data via the proposed shared services center.  In the meantime provision of open data will be enhanced where appropriate.
GalwayCoCo

Location based data
Galway Co. Co. are committed to cooperating with other public bodies to share location based information where appropriate.  
GalwayCoCo

GIS Services
Meath County Council makes extensive use of GIS technologies and have recently upgraded our public facing mapping solution, initially providing map-based access to planning applications, but to be extended to a wide range of spatial data. We have also implemented an internal intranet based mapping solution which provides a wealth of spatial data to support decision making and processes across the organisation.

Meath County Council

ePayments
We encourage ePayments currently for Rents and Commercial Rates, with more planned.  Through third parties we also encourage online payments for motor tax, non principal private residence charges, domestic waste water treatment systems registration, and the Household charge.

Meath County Council

Collaboration Platform

Meath County Council has implemented a collaboration and document management platform to allow internal and external stakeholders to collaborate on projects.
Meath County Council

DAFM - Dataset release policy
The Department of Agriculture, Food and the Marine is conscious of all legal and other restrictions regarding release of Datasets. These include, Data Protection, EU Regulations, Official Secrets, Commercial Sensitivity etc.Where possible DAFM will comply with the DPER requirements.

Department of Agriculture, Food and the Marine

DAFM - GIS and Spatial data
The Department of Agriculture, Food and the Marine utilise digital mapping and GIS technologies as a key component of their Integrated IT systems. In particular this technology is used to underpin the Single Payment and Forestry systems operated by DAFM.

Department of Agriculture, Food and the Marine

Redevelopment of PRA internet/intranet

To redevelop the PRA internet and intranet service to better meet the changing demands of customers and staff and to better reflect the changes to technological features now available.

 

This will result in the provision of a service to the visitors to the PRA web site that will improve their experience and make information more accessible. It will be designed to allow for ease of maintenance of information on both the internet and intranet service. This should also reduce ongoing costs.

 

The project relates to the re-development of an on-line PRA main website and intranet service. This will involve development using a combination of both external expertise with internal skills to enable full ownership be taken of the resulting services.

The project will further develop the PRA online services and improve the customer and staff member experience. It will assist the PRA in fulfilling its requirements under the eGovernment and PSA programmes 

 

Access to information relating to the PRA and the various Office “Practice Directions” and other information sets will be improved and will allow for easier consumption of information both within and outside of the PRA



PRAI

SFPA Public Website

The Sea-Fisheries Protection Authority provides a public website for the dissemination of information. The website includes  press releases, publications and contact details for all offices, also available on the website are:

  • A comprehensive online library of Fisheries Conservation Legislation
  • Fisheries Information Notices (FIN's) short 'plain english' documents whcih explain the main requirements of new fisheries legislation
  • Quota updates and information on Quota closures
  • Downloadable Application forms for Food Business Operators and Seafood Importers and Exporters
  • Online listing of all Classified Shellfish Production Areas in Irish waters and the species for which they are classified
  • An up to date listing of all seafood businesses approved by the SFPA including the Approval Number for each premises

 



Sea Fisheries Protection Authority

SFPA Intranet
The SFPA Intranet is a restricted use website for use by Authority Staff. It is an essential tool for the sharing of information across the organisation. Corporate information, technical guidance documents, discussion fora and information on HR and Finance matters are made available through this portal

Sea Fisheries Protection Authority

Feedback Options
A link to contact details for all offices is available across the website together with clear step by step guidance on dealing with complaints. The e mail address sapa_info@sfpa.ie is constantly monitored and an online public coonsultation facility is also available

Sea Fisheries Protection Authority

Vessel Monitoring System Data Sharing
The SFPA provides a secure website with real time satellite tracking data from all Irish registered fishing vessels over 15m in length. Data in respect of a particular vessel is made availble to authorised users thus allowing them to monitor the location and activity levels of that vessel wherever in the world it may be.  Authorised users are typically family members or vessel owners.

Sea Fisheries Protection Authority

SFPA and gov.ie

The SFPA has a link to e.gov.ie on its website.

SFPA will notify new services to CMOD for inclusion and direct linkage on gov.ie.

The SFPA website places well in search results. In the first three weeks of 2013 there were 2159 visits by 1295 unique visitors, accessing 9462 pages


Sea Fisheries Protection Authority

Data transfers to VO, HSE, SUSI to facilitate processing

Revenue provides eStamping information on commercial properties to the Valuation office to allow them carry out analysis on the market transactions with a view to assessing valuations on these types of properties.

 

Revenue is also working with both the HSE (Health Service Executive) and SUSI (the Online Student Grant Application System) to provide them with the most up to date income data to help them in assessing claims for medical cards and student grants.


Revenue Commissioners

Transport for Ireland Website
A single source/portal for the travelling public, http://www.transportforireland.ie. This website continues to evolve to meet end user needs.

National Transport Authority

Transport for Ireland Website Maps Section
A website page that contains route maps of key public transport services operating in the Dublin Area, including local area bus maps.


National Transport Authority

Cycle Manual Website
An online manual http://www.cyclemanual.ie for use by planners and engineers.


National Transport Authority

Open City Campaign
Directed travlling public to particular section of www.nationaltransport.ie website.

National Transport Authority

Paperless Purcahse Orders
PO's now issued via eMail to suppliers.

National Transport Authority

NJP (National Journey Planner) App
A National Journey Planner App to coincide with http://journeyplanner.nationaltransport.ie.


National Transport Authority

RTPI (Real Time Passenger Information) App
A Real Time Passenger Information App to coincide with http://www.rtpi.ie.


National Transport Authority

Taxi Industry App
A Taxi Industry App to facilitate the implementations of new taxi regulations e.g. Allows taxi drivers notify NTA of change of driver in real time.

National Transport Authority

Taxi Consumer App
A Taxi Consumer App to allow consumers verify driver and vehicle details.

National Transport Authority

Taxi Compliance Team App
An App that allows Taxi Compliance team verify driver/vehicle details in real time.

National Transport Authority

Social Media and Social Networking Policy
A document that sets out the policy on social media and social networking use by employees in the Authority.

National Transport Authority

PRS (Project Services System)
An online system that allows implementing agencies (councils, agencies, PSOs) apply for capital grants and report on same.


National Transport Authority

An Online Compliments & Complaints Form
A smart online form that allows the public submit a compliment or complaint online at the Authority websites.

National Transport Authority

Registration of LeapCard on http://www.leapcard.ie
LeapCard customers are incentivised to register their leap Card on line to protect the value on the card in the event it is lost/stolen.

National Transport Authority

NJP (National Journey Planner)
A website that contains a journey planning tool of all public transport route and timetable information across all providers.


National Transport Authority

AVL Data Management System
Bus vehicle location Data Management System, to enable better monitoring of bus operator punctuality and reliability against contractual requirements. 

National Transport Authority

Transport for Ireland Website
A single source/portal for the travelling public, http://www.transportforireland.ie.


National Transport Authority

CABs Revision
A single system for taxi driver and vehicle licensing that helps enforce and monitor business rules.

National Transport Authority

"Big Data" Analytics
This is a project to ensure that our dtat is easily available to other public bodies.


National Transport Authority

IMMA - Digitisation of Invites list
2012 saw the commencement of a project to digitise a major mailing list. The list with approx. 4000 entries is a legacy list that uses traditional postal services to send invitations to the openings of exhibitions. The digitisation of this list means that a large amount of data can be culled resulting is less data management time as well as savings on print and postal costs. Subscribe and unsubscribe options for the Invitations mailing list are now available via email and on the Museum website.

Department of Arts, Heritage and the Gaeltacht

IMMA - Online bookshop
An online store for the IMMA bookshop went live in 2012.
Department of Arts, Heritage and the Gaeltacht

IMMA - NCI Service Sharing

During 2012 a number of projects have been discussed as a result of the amalgamation agreement between the Irish Museum of Modern Art, National Gallery of Ireland and the Crawford Art Gallery.

These involve a large amount of cross organisational cooperation and will become separate identifiable projects as this process develops in 2013.


Department of Arts, Heritage and the Gaeltacht

Statistical releases available electronically.


List of Electronic Releases available on the CSO website

Release                         Web link


Livestock Slaughterings http://www.cso.ie/en/releasesandpublications/er/ls/livestockslaughteringsdecember2012/

Milk Statistics http://www.cso.ie/en/releasesandpublications/er/ms/milkstatisticsdecember2012/


Vehicles Licensed for the First Time (A) 

http://www.cso.ie/en/releasesandpublications/er/vlftm/vehicleslicensedforthefirsttimedecember2012/

Vehicles Licensed for the First Time (M) 

http://www.cso.ie/en/releasesandpublications/er/vlftm/vehicleslicensedforthefirsttimejanuary2013/

Monthly Services Index 

http://www.cso.ie/en/releasesandpublications/er/si/monthlyservicesindexdecember2012/
 


Central Statistics Office

Promotion of online services
Activities in this area are likely to be limited to periodic recruitment which will be prominently published. WWW.CSO.ie will not have an 'on-line services' section.
Central Statistics Office

E-Procurement Targets

The CSO through the etenders website is currently meeting the EU target on Procurement, i.e. the capability of carrying out 100% of the their procurement electronicall " and" at least 50% of public procurement above the EU public
procurement threshold will be carried out  electronically.



Central Statistics Office

CSO electronic -releases viewable on mobile devices
CSO used adaptive design techniques to ensure that our new e-release (replacement for PDF)
is viewable on mobile devices and different screen sizes.

The new e-release was introduced on 2 releases in late 2012. Rollout is continuing in 2013.

Central Statistics Office

Notify CMOD
  Gov.ie is now linked on the CSO home page.

In Progress. CSO design & content is reviewed regularly.

Central Statistics Office

Social media policy
In place.  The CSO Twitter account has over 6,100 followers and is used to push out information
 on latest statistical releases and major news items.

Central Statistics Office

Feedback
In place.  There is a feedback form link on every page on the CSO website.  We are considering the use pop-up type menus asking visitors to complete a feedback/customer service survey form.  Such a facility may be used in the future however it will be targeted and time limited.

Central Statistics Office

Promote e services
The CSO is continuing to expand the use of a web-based data collection facility "e-forms" to collect statistical data from enterprises.
The number of surveys using "e-forms" is increasing as is the percentage of respondents using the "e-forms option".

The CSO promotes the uptake of this web-based response and provides enterprises the option of receiving electronic notification rather
than the traditional paper-based questionnaire.

In addition all household surveys are conducted electronically.

Central Statistics Office

Evaluate take up of electronic options
The CSO is continuing to expand the use of a web-based data collection facility "e-forms" to collect statistical data from enterprises.
100% of household surveys are conducted electronically. The number of surveys using "e-forms" is increasing as is the percentage
of respondents using the "e-forms option".

The CSO promotes the uptake of this web-based response and provides enterprises the option of receiving electronic notification
rather than the traditional paper-based questionnaire. 

Central Statistics Office

Open data
 In the period under report, we migrated 2 statistical releases (monthly series) from PDF to electronic release (HTML).
 Other statistical releases will be migrated away from PDF during 2013/2014. 

Central Statistics Office

Identify and release datasets
CSO publishes data in aggregated form on the CSO website including in machine readable format
(i.e., computer programs can read the data directly from the CSO website, data is stored in a
structured text format called PCAxis).
 
Tables can be downloaded in a variety of formats.  .xls;.px;.csv;.txt;.html;.shp;.shx;.dbf; .pdf.                                                            

CSO does not make available datasets containing individual records and is prevented from doing so by the Statistics Act."


Central Statistics Office

Integrated approach to data sharing.
 CSO is working with DPER through the Data Sharing Clearing House initiative set up by DPER.            

Central Statistics Office

CSO code of practice for gathering & use of data
The CSO is currently preparing a draft code of practice and standards which will cover data gathering and use for statistical purposes.
This code will incorporate the UN Fundamental Principles of Official Statistics (see Appendix 4, p. 41) and the European Statistics Code
 of Practice (p. 43).  From page 20 of http://www.nsb.ie/media/nsbie/pdfdocs/NSB%20StrategyForStatistics2009-2014Mid-termReview.pdf 

Central Statistics Office

Use of GIS technology
CSO integrated digital mapping and GIS technologies in the 2011 Census. The project began with the purchase of GIS software and
mapping fom OSi. GIS technology was used to:

Reduce the staff input into Census Geography from 53 person years in 2006 to 33 in 2011.

Contribute to the quality control of the Small Areas compiled by the National Institute of Spatial Analysis and OSi.
Small Areas are now being widely used for spatial planning. 

Designate the state into manageable workloads for enumerators using the new Small Areas.
 
Print enumerator maps with each dwelling uniquely referenced.
 
Calculate preset travel allowances for rural enumerators and travel budget ceilings for Census Field managers.
As a result CSO kept travel and subsistence for 5,500 field staff at the 2006 level (€2.6m) despite an increase
of 10% in the number of field staff and a 30% increase in the cost of a commuter ticket for urban enumerators
costing €250,000.

Optimise the geographical placement of 5,500 field staff as part of the recruitment process.

Put geo co-ordinates on every census dwelling resulting in the automation of geography coding of Census
returns leading to more detailed and accurate geography than possible in previous Censuses.
 
Release detailed Census data for 18,500 Small Areas averaging 90 households previously the most detailed
data released was for EDs averaging 485 households.

Make detailed Census data available on the CSO website via a user friendly mapping interface.
 http://census.cso.ie/sapmap/

Provide input data at Small Area level for the calculation of the Pobal HP deprivation index
see  https://www.pobal.ie/Pages/New-Measures.aspx for 2006 and 2011. This index is now the basis for
major funding decisions made by Pobal and the HSE.
 
Provided data at a number of levels of geography to the All-Island Research Observatory who have put
up a number of Census mapping tools http://www.airo.ie/mapping-module/census .
 
Produce Census data for Diocese and Parishes for the first time.

Geocode place of school or college in addition to place of work in Census 2011 enabling provision of the
POWSCAR research micro data file. The POWSCAR data is a major research resource for transport and school
planning.  See http://www.cso.ie/en/census/census2011placeofworkschoolorcollege-censusofanonymisedrecordspowscar/
  
Make detailed Census of Agriculture data available on the CSO web site via a user friendly mapping interface
 http://census.cso.ie/agrimap/ 

Going forward CSO will be able to reclassify the Census results according to new levels of geography 

e.g. the revised Constituency and Local Electoral Area boundaries without the need for major clerical recoding.


Central Statistics Office

Census of Population- small area data
Update: All small area data (covering all census variables in 45 separate tables) have been made available for 10 separate geographic layers, including for the first time some 18,300 Small Areas. These small geographic units typically cover between 80 and 120 dwellings enabling very fine-grained analysis of census results. The information is available is an easy-to-use mapping interface useful for finding information for individual areas, or a single file for download for the whole country to be used for more detailed analysis. Secondly, detailed small area census data was provided as input to the compilation of the Pobal-Haase Deprivation Index; the index is the principal means of identifying areas of greatest need for the distribution of Pobal funding aimed as promoting social inclusion, reconciliation and equality.  Finally, under a special Memorandum of Understanding, all small area data was provided to the All Island Research Observatory for use in their data visualisation and mapping tools which have been developed for use by planners, policy makers and researchers. 

Central Statistics Office

Business Register
 CSO has engaged with DJEI through the Risk Based Enforcement (RBE) interdepartmental group in developing a Data Sharing Bill that would leverage on the Revenue Commissioners Business register. 

This is a prerequisite for this action item.

Central Statistics Office

Single point data capture
CSO does this as a matter of course.

As part of implementing the National Statistics Board Strategy  (http://www.nsb.ie) CSO is promoting the development 
and use of administrative data held by public authorities for statistical purposes. 



More recently CSO  set up the Administrative Data Centre to act as a single entry point and clearing
house for administrative data flowing into CSO.


Central Statistics Office

Data re-use
New data published in statistical releases and publications is also made available on our Statbank database system.  Statbank user defined tables can be downloaded in a variety of formats e.g.   .xls;.px;.csv;.txt;.html;.shp;.shx;.dbf; .pdf.

Central Statistics Office

eGovernment Implementation within the Defence Forces

Defence Forces Website (www.military.ie). This is the primary online portal for the Defence Forces and it forms part of our overall strategic communications approach. The DF Website allows us to showcase and explain our domestic and overseas operations, the capabilities of the Defence Forces and also act as a primary careers portal – facilitating both the advertisement of career vacancies and the application process. It also facilitates open and transparent (within obvious security parameters) public access to information on the activities of the DF and the purposes underlying DF resource expenditure. The DF Website attracts approx 450K monthly views and its pages are regularly shared across a broad range of social media platforms. Compliance with the Official Languages Act is ensured through provision of an Irish Language version of the DF Website, www.mileata.ie.

 

Integral to the www.military.ie development project are the provision of current iPhone and Android Apps, which are free to download. These Apps integrate all DF news content and social media platforms on one device and give the user an up to date ‘snapshot’ of the organisation’s activities.

 

The integration of DF social media platforms – Facebook, Twitter, Flickr and Youtube presents our audiences with a coherent, engaging and progressive public face of the Defence Forces. The statistical reach on some of our most popular posts would rival circulation figures and viewership for mainstream traditional media. The inclusion of an online chat facility allows the casual visitor an opportunity to interface with the organisation’s careers and information departments. The inclusion of polls and questionnaires has allowed us to review how the organisation is interacting with our visitors.

 

Military Archives Website (www.militaryarchives.ie).            The Military Archives is the official place of deposit for records from the DF, Department of Defence and the Army Pensions Board. The official website of the Military Archives was launched in January 2012 in order to increase access to and awareness of its resources.  The website provides guidance to researchers, finding aids to collections, contact details, in addition to a number of online collections including the Military Census of 1922, the Maps, Plans and Drawings Collection and the Image Identification project. Since the launch of www.militaryarchives.ie including photo galleries and the www.bureauofmilitaryhistory.ie website, over 1,500,000 pages views were recorded in 2012 providing access and information to individuals from 142 different countries.

 

BMH Website (www.bureauofmilitaryhistory.ie).        The Bureau of Military History (BMH) was established by the Government in 1947 to record historical data from primary sources covering the events surrounding the foundation of the state during the period 1913 to 1921 as part of an ongoing initiative to facilitate public access to information online. Military Archives in collaboration with the National Archives launched the Bureau of Military History (BMH) Website in August 2012. This project involved the digitisation of over 35,000 pages, 42 photograph sets and 12 voice recordings from the BMH collection, and was funded through the Department of Defence and the Department of Arts, Heritage and the Gaeltacht. The BMH Website, which can be accessed online at www.bureauofmilitaryhistory.ie, also contains a guide providing the researcher with a comprehensive introduction to the full collection and a flavour of the material contained in the Bureau files.

 

Recruitment Online   The DF actively engages in the use of online applications when recruiting new applicants in a prime example of its meeting the needs of the consumer. Under this initiative, an online application page (outlining the vacancies offered and applicable criteria) is opened when a recruiting campaign is sanctioned. A booklet is made available to download and read before completing the online application. The online application service is run through candidatemanager.com in conjunction with the Defence Forces Human Resource Management (HRM) section. The online application process has helped applicants determine their eligibility prior to undertaking a formal application for enlistment. This process is provided at low cost while delivering gains in terms of quality of customer service and administrative efficiency. A fulltime webmaster has overall control of the publication of data on the website. Web, social media and content production policy and guidelines were developed. Briefings in relation to them are now part of all career courses in the Defence Forces.

 

Social Media Profile.             The DF maintains a Social Media presence on a number of platforms in order to facilitate public engagement and to compliment its websites. The DF recognises the importance of persistent engagement, and aspires to provide at least one social media post (YouTube video, a Tweet, a Facebook post or a Flickr album) per day. Posting of multiple social items may be staggered to enhance freshness and coherence. DF presence on social media platforms has been found to support appropriate organisational openness and transparency.

 

http://www.facebook.com/DefenceForces

https://twitter.com/defenceforces

http://www.flickr.com/photos/dfmagazine/sets/

http://www.youtube.com/user/DFMagazine

 

Planning factors.           The following factors, taken into account before establishment of the DF social media presence, remain under continuous consideration as our platforms are administered on an ongoing basis:

 

(1)               The aim of social media engagement and its ‘fit’ with organisational communications strategy. This is reviewed at minimum on an annual basis within the DF annual business planning cycle.

 

(2)               The message and the optimal platform to be used. This is reviewed in a case-by-case basis by nominated appointment holders within the DF.

 

(3)               The resources necessary to engage, including content production (a tweet carries the same weight as a press release), trained maintenance staff (unattended social media platforms can become sterile/ outdated or a platform for negative commentary), and development. These again form key considerations in the annual business planning processes.

 

(4)               The need to maintain policies and educate staff on appropriate (organisational and personal) engagement. This area remains under continuous monitoring, with periodic scheduled reviews.

 

Enduring content themes.      Our social media presence serves to reinforce our website effectiveness and user experience, ensuring it remains fresh and current by providing dynamic content. Among the enduring external communications themes supported by the DF’s social media presence are the capabilities and activities of the Defence Forces (including ongoing operations, major training exercises, state ceremonial events, etc).

 


Defence Forces

Purchase Orders
Purchase Orders over €20k for Q4 2012 have been published in CSV format as well as PDF
Meath County Council

Twitter Policy
The @govdotie Twitter account is managed by the eGovernment Policy Unit of the Department of Public Expenditure and Reform. Our Twitter Policy is available at http://www.gov.ie/twitter-policy/

Department of Public Expenditure and Reform

Databank
The Department of Public Expenditure and Reform's Databank provides access to a comprehensive set of data on public expenditure in Ireland.
Department of Public Expenditure and Reform

Ireland Stat
The objective of Ireland Stat is to provide a whole-of-Government performance measurement system, providing access to meaningful and relevant performance information. The pilot website is available at http://www.irelandstat.gov.ie
Department of Public Expenditure and Reform

Current legislative environment
The Central Statistics Office has been reviewing the current legislative environment
around the production and use of official statistical information, and also considering
the potential legislative impact of a pending amendment to EC Regulation 223/2009
on European Statistics. In addition, during 2012, senior officials from CSO met with the
Data Protection Commissioner to discuss issues around data matching and the wider usage
of the PPSN across the public service.

The National Statistics Board have committed (December 2012) to producing a paper
describing the landscape around the collection and usage of the PPSN by public sector
organisations, including the various legislative issues, which will also suggest some
mechanisms to overcome the difficulties that exist.  

Central Statistics Office

eGovernment Information on Services Provided by Cork City Council

Cork City Council eGovernement Report.

 

Cork City Council advocates the utilisation of eGovernment to faciliate the citizen and improve business processes with the organisation. The council has been successful in the past winning a number of Irish eGovernment and Golden Spider awards for a variety of projects in this area. Cork City Council currently have twenty websites promoting the services of the council, the city of Cork and a large variery of projects and collaborations. During 2012 two new websites www.cork.ie promoting tourism in Cork and www.energycork.ie promoting employment and enterprise in the energy sector in Cork were launched.

The council offers a variety of online services to aid the citizen and employee interact efficiently. These are highlighted below.

·        Online payment for parking fines via our website http://payparking.corkcity.ie and via pay by phone.

·        Real time car park space information via http://parking.corkcity.ie  

·        Planning application enquiries both text and map based including access to all drawings,reports and submissions via http://planenquiry.corkcity.ie

·        The public may perform multiple tasks online including reserving library books, checking the electoral register, register for weather and tunnel alerts, view spatial data on topics such as planning eforcements, heritage sites, protected structures etc.

·        Councillors can access relevant documentation from our councillors extranet http://agenda.corkcity.ie  

·        SMS and email alerting in the case of Severe Weather Alerts, Flood Alerts and Tunnel Closures are in place and users can subscribe via online forms an example of which can be seen from http://www.jacklynchtunnel.ie/

·        Twitter, Vimeo and Facebook are actively used by the council to promote events in particular in the sports, art and libraries space. The feeds from these accounts and also embeded into the appropiate websites. @corkcitylibrary and @corkcityarts provide examples of our twitter presence.

·        The council has also developed a detailed social media policy document and provided training on social media to management team and staff involved in social media communications.

·        We recently entered the Open Source world and have implemented Alfresco as our collaboration tool and this has been piloted on a number of projects and is being implemented on a corporate basis.

·        Smart phone applications are now developed promoting The Jack Lynch Tunnel and iWalks.

·        The ICT Department has introduced free WiFi hotspots in a number of public areas of the city including the libraries, Bishop Lucy and Fitzgerald’s Park and the Grand Parade. A pilot project to widen the coverage to most of the city centre is also currently underway in conjunction with a WiFi service provider.

·        The ICT Department has video streamed a number of events in the past year including a full transmission with commentry and e-mail requests of the St Patrick’s Day parade. This received positive feedback from countries all over the world including the US, Canada, New Zealand and France. Other events streamed included the Cork City Marathon,  the Lord's Mayor Heritage Concert, a performance of the Ballymun Lullaby with over 200 children on the concert hall stage of  City Hall from Cork, Dublin and RTE Cór na nÓ and the streaming of an event celebrating the Jewish Festival of Lights from Shalom Park in Cork to New Zealand.

 

 

During 2013 Cork City Council intends advancing our eGovernment presence in the following areas.

 

·        In conjunctions with other Cork based public bodies we intend publishing linked open data sets to include spatial information on issues such as heritage, recycling centes, common FOI requested data.

·        Cork City Council will launch on www.fixyourstreet.ie in Q1 2013. All calls logged to the website will be managed through our Microsoft Dynamic CRM backend system. This will provide update and closure comments to the citizen regarding their logged incidents.

·        The increased roll out of CRM within the organisation will allow online notification of service requests from our website www.corkcity.ie

·        The Housing Directorate will implement Choice Based Letting and this process will be managed via an online portal allowing applicants to express interests in properties made available on a weekly basis.

·        The council itends utilsing mobile tablet devices for council frontline outdoor staff, so they may have instant access to infrastrucure data and customer service requests. This will facilitate the real time accounting of council activities.

 

 


Cork City Council

Enterprise Ireland Social Media

Social media is a critical element of Enterprise Ireland’s corporate communications and engagement with stakeholders.  It enables us to reach a wide audience across all sectors and global locations in which we are engaged.  Enterprise Ireland has developed a social media policy for staff as well as messaging guidelines and advice on channel management.  Corporate social media channels are available through the Enterprise Ireland website; business unit level channels are also used to interact with target audiences and client groups.


Enterprise Ireland

Skillnets online platforms

Skillnets corporate website www.skillnets.ie is the organisation’s main online presence.  The website is a fully adaptable mobile responsive website. The main information strands are – About Skillnets, About Networks, News & Publications, Find a Network and Find a Course. 

 

The website delivers a range of options for companies, employees and job-seekers to search for training courses at the following link http://www.skillnets.ie/find-course.  There are individual search pages for companies http://www.skillnets.ie/companies/find-course, employees http://www.skillnets.ie/employees/find-course and job-seekers http://www.skillnets.ie/job-seekers/find-course.  You can search by keywords/course title, qualification type, course certification, sector, Skillnet and location. 

 

Companies, employees and job-seekers can also search and find a list of our training networks with full contact details and associated courses by region and or sector at http://www.skillnets.ie/networks. 

The public can sign up online for updates about press releases, publications and new funding announcements at http://www.skillnets.ie/signup.

 

The website is also supported by utilising a Facebook page - www.facebook.com/skillnets

 

A bi-annual newsletter Skillnets News is sent to all subscribers twice a year along with a range of other stakeholders and organisations.

·         DES, DJEI and DSP ministers and press offices

·         Political parties’ press offices

·         Joint Oireachtas Committees

·         Various bodies & organisations, including Forfás, QQI, Enterprise Ireland etc

·         Local Employment Services offices  and Citizens Information Centres 

 

 

Skillnets has three main programmes:

 

The Training Networks Programme (TNP) supports companies representing specific industry sectors or geographical regions covering a wide range of training opportunities - www.skillnets.ie

 

The Finuas Networks Programme (Finuas) supports training in the international financial services (IFS) sector - www.finuas.ie

 

ManagementWorks supports a range of management development training opportunities along with mentoring support - www.managementworks.ie.  The website is also supported by utilising a Facebook page - www.facebook.com/ManagementWorksIRL


Skillnets Ltd

Skillnets funding announcements and deadlines

Skillnets announced a dedicated training fund for new networks on January 28th 2013. The €500,000 fund is open for applications until 30th April 2013.  A banner advert on our home page advertises the new call and there is a dedicated section on our website with all the relevant information on applying http://www.skillnets.ie/funding.  This is detailed as follows – registration, key criteria, information seminars, application, assessment, key dates, resources and FAQs.

 

A series of information seminars are currently running in a number of regions and the announcement received widespread media coverage, both in print and broadcast.

 

Similar procedures will be in place for any other funding announcements and deadlines.

 



Skillnets Ltd

Skillnets www.gov.ie

A link to www.gov.ie has been included on all our websites.

Optimising website content and design to achieve best placement in search results and to improve traffic to and time spent on our websites is an on-going project.


Skillnets Ltd

Skillnets Mobile Responsive websites

www.managementworks.ie is a mobile responsive website as this is a new programme and just recently developed.

 

www.skillnets.ie  has recently been redeveloped as a fully adaptable mobile responsive website.


Skillnets Ltd

Skillnets Social Media

Skillnets has been actively engaging with and using social media since early 2011 as an effective tool in advertising to and reaching our target audiences.  We have completed a number of pilots using Facebook advertising and this has generated a significant increase in traffic to our websites.  We currently continue to use this medium to drive traffic to our websites. We have been strategic in our approach to using social media by engaging with what we consider the most appropriate channels.

 

As part of Skillnets operating guidelines for our networks across the country we have produced a short guidelines on social media promotion and to upskill our network managers we have produced an Online Promotion Guide which is a network manager’s guide to social media promotion through LinkedIn and Facebook; analysing their website’s effectiveness using Google Analytics and best practice guidelines for improving their websites’ usability and interactivity.

 


Skillnets Ltd

Provision of licences by the National Parks and Wildlife Service

A range of licences are awarded by the NPWS eg  for hunting of certain species, import/export and possession of certain species of birds and animal. 

Work is on-going to develop an on-line application procedure for these licences using the same architecture as the e licencing system being developed for the National Monument Service.

Final development and user testing of the system has not yet taken place- it is expected that the system will go live in Autumn 2013.


Department of Environment, Community and Local Government

MyPlan Portal

MyPlan is a comprehensive web based GIS that provides a consistent view of zoning and planning data from a national overview to any one of approximately 1000 settlements. It provides a single, continuous, consistent zoning layer as well as spatial data on nearly every factor affecting planning. It includes information on flooding, housing land availability, unfinished housing, population data, education services, heritage sites and environment conservation.  The site makes planning information more widely and easily available to users ranging from professionals to members of the public.

With over 100,000 users since launch in April 2012 and  up to 800 users per day, MyPlan has become a “go-to” destination for members of the public interested in accessing free information about their areas from local authorities and other public bodies on planning requirements as well as spatial information on housing, population statistics, school capacity and environmental issues relating to flood risk, habitat protection and built heritage.

 The popular site seamlessly integrates information held by over 100 local authorities and public bodies in an easy to use and accessible web based browser format but also, encouraging more joined up government, Myplan provides web services to  various public sector bodies for re-use in their areas of expertise, including the National Asset Management Agency (NAMA), National Transport Authority (NTA), Department of Education and Skills (Schools planning and Scoilnet) and An Bord Pleanála (Assessment of planning appeals and other cases).

 

 

 


Department of Environment, Community and Local Government

Online Searching of Patents, Trademarks and Designs at the Irish Patents Office
The registers of patents, trademarks and designs held by the Irish Patents Office are available to be searched online at http://www.patentsoffice.ie/.  These are public registers which may be searched free of charge.  By providing on-line access, it is possible to carry out searches without visiting the Patents Office and outside of normal business hours.

Department of Jobs, Enterprise and Innovation

Online Payment for Renewal of Patents, Trademarks and Designs

Payment for renewals of patents, trademarks and designs registered with the Irish Patents Office may be made online at http://www.patentsoffice.ie.
Department of Jobs, Enterprise and Innovation

Provision of eForm for Making First instance Applications to Workplace Relations Bodies
An eForm is now available at http://www.workplacerelations.ie for making first instance applications to any of the bodies which will become part of the new Workplace Relations Commission (the Labour Relations Commission, National Employment Rights Authority, Employment Appeals Tribunal, the Equality Tribunal and the first instance functions of the Labour Court).  The form replaces upwards of 40 separate application forms to these bodies, providing context sensitive help and in-form data validation, and greatly simplifies the process for applicants.  The form can not yet be submitted electronically; when complete it must be printed.  Work is in hand to allow electronic submission of this form to the Workplace Relations Commission.

Department of Jobs, Enterprise and Innovation

Weekly Hospital Trolley wait data published on Department's website
The Department publishes weekly hospital trolley wait data on it's Statistics page

Department of Health

Online national Lottery Funding grant applications
Finance unit are considering developing an online National Lottery Grant application online for applicants.  The Department receives approximately  €3.4M in National Lottery Funding, and presently provides  downloadable PDF form on it's website for applicants to fill in and return.

Department of Health

Link to eGov
The Department of Health website homepages will include a link to www.gov.ie. The Department will notify CMOD of any existing or new services for inclusion and direct linkage on www.gov.ie. The Department's websites place well in search engine results.

Department of Health

DOH: Delivery of payments
The Department of Health's Accounts Branch provide the majority of payments to DOH suppliers/service providers by EFT at present.

Department of Health

DOH: e-procurement
DOH contracts are routinely advertised on e-tenders and/or OJEU as appropriate. in 2012 the National Procurement Service launched the new e-Tenders website which will have additional functionality to allow for receipt and evaluation of tender bids on line.

Department of Health

DOH: Remittance advice and EFT payments
Remittance Advice notices are issued via eMail to suppliers. All suppliers are paid by EFT ( Electronic Funds Transfer)

Department of Health

DOH: Mobile Applications
DOH are presently testing IBM Connections collaborative portal platform for information sharing with selected external partners. IBM Connections also provide a mobile App for registered users to communicate securely with one another within the platform .

Department of Health

DOH: Feedback options
The Department of Health  provides a Feedback facility on all pages of it's website through it's "Contact us" section. Feedback is also invited from within individual systems.

Department of Health

DOH: Re-usable formats
The Department of Health makes every effort to provide data included in reports in other reusable formats such as text, word or html.

Department of Health

DOH: Public Services Card
The Department of Health is in discussion with the Department of Social Protection, The HSE  and the Department of Public Expenditure and Reform on using PSC infrastructure in support of a health Identifier.

Department of Health

DOH: and Data Sharing
The Department of Health is participating in this group.

Department of Health

DOH and EGovernment plans
The Department of Health are currently developing an eHealth strategy for completion by end of 2nd Quarter, 2013

Department of Health

Social media policy
Formed an eCommittee with the aim to push social media use throughout the organisation. First output was a social media policy.
Louth County Council

Provision of Mobile Applications

CVork City Council Developed an Application on the iPhone and Android platform to promote closures and general information on the Jack Lynch Tunnel including Live Streaming of the Traffic Activity.
Cork City Council

Map Based Planning Informaiton

Planning application enquiries both text and map based including access to all drawings,reports and submissions via http://planenquiry.corkcity.ie. The Council provide multiple layers of GIS Data including Planning Applications, Enforcements, Protected Structure, Street Furniture, Development Plan Layers etc.
Cork City Council

Social Media

Cork city Council has  developed a detailed social media policy document and provided training on social media to management team and staff involved in social media communications.

Twitter, Vimeo and Facebook are actively used by the council to promote events in particular in the sports, art and libraries space. The feeds from these accounts and also embeded into the appropiate websites. @corkcitylibrary and @corkcityarts provide examples of our twitter presence.


 


Cork City Council

Online Payments

Online payment for parking fines via our website http://payparking.corkcity.ie and via pay by phone.


Cork City Council

Electronic Collaboration
Cork City Council has commence usage of Alfreso an Open Source Collaboration Tool. We are currently using it for collaborations on tenders and projects with Cork County Council and other piblic bodies.

Cork City Council

Open Data
Cork City and County Council are angaged in a project to develop and publish Open Data sets for use by the public.

Cork City Council

Public Data Servies

·        The public may perform multiple tasks online including reserving library books, checking the electoral register, register for weather and tunnel alerts, view spatial data on topics such as planning eforcements, heritage sites, protected structures etc.

·        Councillors can access relevant documentation from our councillors extranet http://agenda.corkcity.ie  

·        SMS and email alerting in the case of Severe Weather Alerts, Flood Alerts and Tunnel Closures are in place and users can subscribe via online forms an example of which can be seen from http://www.jacklynchtunnel.ie/

·        The ICT Department has video streamed a number of events in the past year including a full transmission with commentry and e-mail requests of the St Patrick’s Day parade. This received positive feedback from countries all over the world including the US, Canada, New Zealand and France. Other events streamed included the Cork City Marathon,  the Lord's Mayor Heritage Concert, a performance of the Ballymun Lullaby with over 200 children on the concert hall stage of  City Hall from Cork, Dublin and RTE Cór na nÓ and the streaming of an event celebrating the Jewish Festival of Lights from Shalom Park in Cork to New Zealand.


Cork City Council

eInvoicing

The Council has commenced the scoping of requirements on eInvoiving and discussion with our JD Edwards consultant on the process involved in implementing eInvoicing.
Cork City Council

Promote eServices
Cork City Council promotes online Services through our website, vehicles and stationary and within the public offices.

Cork City Council

Enterprise Ireland Website

Enterprise Ireland’s website (www.enterprise-ireland.com) is the central point of access for online information relating to the following activities of the agency:

 

 

The website also contains the following online resources:

 

  • eNewsletter, What’s New, Press Releases, News articles, Video Library
  • Get Export Ready supports including  Export Health Check tool
  • Accessing the Market Research Centre,  Research Databases Search Tools, Market Access Guides
  • Events Calendar, including online registration and payments
  • Social Media including:  Twitter, Facebook, YouTube, LinkedIn channels and business level blog websites

Enterprise Ireland

Enterprise Ireland's Education in Ireland Website

Enterprise Ireland is responsible for the international marketing and promotion of Irish Higher Education Institutions. This website is a core element of promoting, developing and branding Ireland’s international higher education offering.

 

The strategic objective of the Education in Ireland website (www.educationinireland.com) is to stimulate enquiries from prospective students and ultimately to increase the number of students who come to Ireland to study.  The site, which was launched in late 2012, is a portal to both inform and excite prospective international students about studying in Ireland.


Enterprise Ireland

Enterprise Ireland Online Funding

Enterprise Ireland is committed to the delivery of online funding across our range of programmes.  A platform for online funding applications and related services has been developed which processes the majority of our applications for funding.  The online platform is accompanied by a highly automated back end evaluation and sign-off process that ensures the client receives timely notifications and decisions on outcome.  The services are promoted via the Funding section of the Enterprise Ireland Corporate Website and through press, brochures, eNewsletters and extensively via social media.


Enterprise Ireland

Research Project Reports
Research services are not services available to individual citizens, nonetheless the output from these services in terms of End of Project publications are available to the individual citizen. All end of project reports are published and available on the Teagasc public website at: http://www.teagasc.ie/publications/.

Teagasc

Farm Profit Monitoring
The https://epm.teagasc.ie website allows Teagasc clients to record financial and other data about their enterprise on an annual basis, and to benchmark this against best practice and produce management reports on their farm’s performance. This site will continue to be developed to facilitate easier access by 3rd party agricultural advisors and to expand the scope of farm activities and to improve the quality of report outputs.

Teagasc

Dairy Herd Monitoring
The http://dhm.teagasc.ie website allows Teagasc’s Dairy clients to record physical farm data and a limited amount of financial data, on a monthly basis, and to benchmark this against best practice and produce management reports on their farm’s performance.

Teagasc

General Farming Practice
The http://client.teagasc.ie website provides a huge repository of publications on good farming practice and also provides a significant number of calculators for use on and off-line.

Teagasc

Training Services
Teagasc provides both class based and online training services. Online services are delivered via http://ecollege.teagasc.org. A full list of courses is available on the Teagasc website http://www.teagasc.ie and paper and online application forms are available there.

Teagasc

Online Services
Access to Teagasc's online services are prominently displayed on the home page of www.teagasc.ie.

Teagasc

Social Media
Teagasc uses social media to increase brand awareness, get our message to a wider audience, actively engage with our clients and customers and improve knowledge dissemination and transfer. There is a prominent social media section on the homepage with links to our Facebook, Twitter and LinkedIn accounts, as well as links to our YouTube channel.

Teagasc

Online Research - Birth, Marriage and Death Indexes

The Department is working with the Department of Arts Heritage and the Gaeltacht to provide birth, marriage and death index data to facilitate online searching of the indexes through the irishgenealogy.ie website. 


Department of Social Protection

Eligibility services for self-employed

The Department is extending its integrated business applications to support eligibility services for the self-employed.  This entails the build and implementation of a new system to support self-employment eligibility services. Discussions are underway with Revenue to develop an associated web service to facilitate timely transfer of PRSI (self-employed) data to DSP.


Department of Social Protection

Deduction of Local Property Tax

The Department is developing a deduction at source facility to support the processing of deduction requests from Revenue in respect of Local Property Tax.  A new information exchange will be implemented and the necessary business and ICT infrastructure will be in place for the introduction of LPT in July 2013. 



Department of Social Protection

National Planning Register

The project will provide a facility whereby all Planning Application details received nationwide can be interrogated from a central location.

The project will be resourced by the LGMA with support for pilot phases provided by Local Authorities. The project will be managed by the ePlanning Project Board comprised of officials from the LGMA, DECLG and Local Authorities.

The completion date for the project is latter part Q4 2013.


Department of Environment, Community and Local Government

CORU - HSCPC statutory registration system
CORU - HSCPC ( Health and Social Care Professionals Council) statutory registration system
The register system will facilitate online registration and the efficient operations and management of HSCPC business activities. The  register will have approx. 26,000 health and social care professionals across 12 professional titles.  In addition members of the public will be able to check online that a health and social care professional is registered.  Members will also maintain a log of CPD activities online.  

CORU

HRB: eGrants System
HRB: eGrants System  link address is https://grants.hrb.ie/       
The eGrants syytem provides a  user friendly, secure, web-based system that will capture and store egrant applications and their associated peer and panel reviews; it will support the business processes and administrative functions associated with the applications,  review and feedback stages.

Health Research Board

Discover Carlow

Discover Carlow is a cloud based mapping solution introduced by Carlow Local Authorities. The solution allows the organisation to efficiently and effectively manage its geospatial content including maps, map applications, thematics and other geographic data.

The adoption of a cloud based solution has also helped the organisation share its geospatial content with a broader range of customers. Customers now have access to a range of online maps and applications that are extremely intuitive and user friendly.


Carlow County Council

Online Customer Alerts

 This is an online subscription service that allows Carlow Local Authorities disseminate information to its customers.

When subscribed (free of charge) the customer will receive important service alerts from Carlow Local Authorities via text message, email, landline and social media.

Customers can pick and choose what alerts they wish to receive. Common alerts issued by the Local Authority would be flood alerts, severe weather alerts, water alerts, road work alerts, road incident / accident alerts.

Recently added are planning alerts where the customer receives a weekly update of planning activity in their neighbourhood.


Carlow County Council

gPlan

 gPlan Is an online planning enquiry system that allows a user view the location of a planning application on a map. The system also displays some limited information for that file and has the ability to link to ePlan to provide more detailed information on the file.

The application provides common GIS functionality such as pan and zoom and the ability to search by file number, surname or townland in order to locate the file.


Carlow County Council

Diesel Rebate Scheme

The scheme will provide for a partial rebate of oil tax in respect of auto-diesel used in qualifying motor vehicles to licenced Road Hauliers and Coach Operators. The proposed rebate will provide a significant boost to the industry, help sustain the number of businesses and support employment in the industry. The implementation solution includes online registration, electronic submission of returns, tax clearance validation, offsetting against other liabilities and refund processing. All claimants will register online and submit claims to Revenue from 1st July 2013. The electronic system will allow for automated processing of claims reducing staffing requirements to administer the scheme and will present opportunities for the risk analysis of claims against 3rd party data including Department of Transport licencing information and data from approved Fuel Card Providers.


Revenue Commissioners

Charitable Donations Scheme

A number of changes to the tax relief scheme for charitable donations will take effect in January 2013 following a review process between officials at the Department of Finance, the Revenue Commissioners and representatives of the charities sector from the Irish Charities Tax Reform Group (ICTR) to simplify the operation of the regime, to reduce the administrative overheads on charities and on the Revenue Commissioners in the operation of the scheme and to ensure that any change would be Revenue neutral from the Exchequer perspective. The system changes include online registration for charities, online return for claims processing, refund processing and a reporting solution.


Revenue Commissioners

Mini One Stop Shop (MOSS)

On the 1st January 2015, a Mini One Stop Shop (MOSS) for the EU providers of telecommunications, broadcasting and electronic services to consumers will be introduced to simplify VAT compliance rules in the EU. The One Stop Shop will allow businesses to declare and pay the VAT in the Member State where they are established rather than where their customer belongs. The One Stop Shop system that is currently limited to non-EU providers of electronic services is being extended to EU businesses and to broadcasting and telecom services.


Revenue Commissioners

Foreign Account Tax Compliance Act (FATCA)

On 21 December 2012, Ireland and the United States signed an Intergovernmental Agreement (IGA) to improve international tax compliance with respect to FATCA. Irish financial institutions will report directly to Revenue on their US resident customers. Revenue will exchange this information with the Inland Revenue Service (IRS) and receive relevant deposit information of Irish residents held in the US. The first reports will be exchanged by September 2015.



Revenue Commissioners

Develop e.gov.ie
Develop a website for Public Bodies to provide updates on planned, progressing or new eGovernment projects. 
Department of Public Expenditure and Reform

Federated Authentication System
The purpose of a federated authentication system is to allow public bodies access shared services using their local authentication facilities i.e. without creating separate credentials for each service or alternatively creating a centralised directory. A pilot of the HEANet “EduGate” service is planned for June 2013.
Department of Public Expenditure and Reform

ePayments
Offers the Customer the facility to pay online for a number of Council services incl. Parking Fines, Dog Licenses, Fire Service Charges. There are plans in progress to broaden the range of services for which the Customer can pay online e.g. Rates
Donegal County Council

Social Media Policy

A Social Media Policy has been created based on using best practice recommendations. This Social Media policy both encourages the use of Social Media to promote Council Services and also guards against misuse of the medium
Donegal County Council

eReg

Enables the Customer to check if they are on the electoral register
Donegal County Council

Library Catalog (incl. Ask a Librarian)

Customers can renew books, search the catalog, book resources i.e. books and review their account online. Customers can also use an online facility to place specific questions to librarians on specialized areas.
Donegal County Council

Mobile Reporting App

Enables the Customer to make a statically enabled report on illegal dumping, graffiti, potholes and other issues. Also enables the Customer to sign up for alerts and to make online enquiries.
Donegal County Council

Library App

Customers can renew books, search the catalog, book resources i.e. books and review their account using this app.
Donegal County Council

Launch of GeoPortal - June 24th

GeoPortal.ie is the Republic of Ireland’s portal for Geographic Information and has been developed by the Department of Environment, Community & Local Government (DECLG) with Ordnance Survey Ireland (OSi) as a technical partner, in order to comply with the EU INSPIRE Directive and to further the desire within Ireland for a national Spatial Data Infrastructure (SDI).  GeoPortal makes Geographic Information easy to find and use, acting as a gateway to very useful data from a wide range of content providers. By making Geographical Information more accessible and interoperable for a wide range of purposes, Geoportal aims to better support sustainable development by enabling collaboration, integration and more efficient decision making across Ireland.



Department of Environment, Community and Local Government

Provide Services Information

Waterford County Council maintains and updates 9 separate websites aimed at specific interest groups. Different levels of transactional services are available on all of them.


Waterford County Council

Promote Online Services

Waterford County Council home page has prominent icons including ‘Online Services’ leading to all our eGovernment services.



Waterford County Council

Life Events

Links to relevant transactional services are embedded in content arranged around life events.



Waterford County Council

Deadlines highlighted for services

Waterford County Council uses a News / Event Item or rotating photo showing the icon or message required to highlight the deadline.



Waterford County Council

Ensure we have links to www.gov.ie

Waterford County Council have a link to www.gov.ie site on home page, regularly submit site map to search engines. Will notify www.gov.ie of any new services. Use templates to ensure keywords are embedded in content.



Waterford County Council

Promote e-payments facility

We extensively advertise online payments for NPPR, Domestic Wastewater Registration and Household Charge. We have produced a simple video to promote use of Motor Tax online specifically for non-technical users.

We promote and accept online payments for:

Household Waste Collection

Housing Loans (Waterford County Council and Dungarvan Town Council)

Housing Rents (Waterford County Council and Dungarvan Town Council)

Parking Fines (Waterford County Council, Dungarvan Town Council and Tramore Town Council)

Water Charges



Waterford County Council

e-Procurement

Ongoing use of e-tenders and LAQuotes. Adherence to national and EU guidelines on e-procurement.



Waterford County Council

e-Invoicing
Waterford County Council will particiate in e-Invoicing
Waterford County Council

Mobile Applications

Waterford County Council will release Open Data to be used by 3rd parties to create free mobile applications.  There are 8 Waterford County based apps advertised on our Visitor website, one of which received direct support from WCC. All our websites are mobile enabled.


Waterford County Council

Social Media Policy

Social media policy completed. All staff wishing to use social media for work complete training appropriate for their role. Twitter & Facebook are managed throughout working hours, low level monitoring continued at other times. Responses to public made via initial contact or as requested.



Waterford County Council

Online Citizens Information Centre

N/A for Waterford County Council



Waterford County Council

Electronic Collaboration

Apart from Twitter and Facebook we also use blogs on our Visitor site www.itsafeeling.com. We encourage additions on YouTube and Flickr relevant to our area.



Waterford County Council

eGovernment Suggestions
Waterford County Council would participate in this initiative.

Waterford County Council

Online Feedback

We encourage and accept feedback via our online form of the website, via social media and by phone. All contact is logged in our CRM system.



Waterford County Council

Public Service Card

Waterford County Council would participate in this initiative.



Waterford County Council

Legislative Barriers

Ongoing work for Waterford County Council.
Waterford County Council

Incentivise eServices

Waterford County Council continually reviews processes; but on these Action points, will need to wait for completion of merger with Waterford City
Waterford County Council

Promote eServices

Waterford County Council always publicises availability of electronic services in printed media, through radio contact, press releases and any other means we can.


Waterford County Council

Provide Monitoring

Waterford County Council will make this available through (Customer Relationship Management) CRM; at the moment people can request this information by telephone, email, by writing or in person.


Waterford County Council

Evaluate eGovt Take-up

This will be one of the targets to be achieved by the new Waterford Authority.



Waterford County Council

Data Reuse
Open Data will be published by the new Waterford Authority.

Waterford County Council

Extract Data
This is one of the goals in our Accessibility Statement(s). Not all are yet available in parallel.

Waterford County Council

Release Datasets

This will need to be an action by the new Waterford Authority and in retrospect for Waterford County Council and Waterford City Council



Waterford County Council

CSO Statistical Data

The new Waterford Authority would participate in this initiative.



Waterford County Council

CSO Code of PRactice

The new Waterford Authority would participate in this initiative.



Waterford County Council

Integrated Data Collection

The new Waterford Authority would participate in this initiative.



Waterford County Council

GIS

Waterford County Council upgraded the mapping service available to the public via our website in 2012. The new solution includes not only map-based Planning application data but also community based spatial data sets.

Our small GIS team supports all departments of WCC in capturing, managing, analysing and display of spatial data. We provide training to staff and to a great number of Interns through JobBridge. Training includes improvements in data quality and compliance with the INSPIRE legislative framework. Short video clips are used as a training tool showing the use of GIS applications.



Waterford County Council

Location Based Data

Waterford County Council upgraded the mapping service available to the public via our website in 2012. The new solution includes not only map-based Planning application data but also community based spatial data sets.

Our small GIS team supports all departments of WCC in capturing, managing, analysing and display of spatial data. We provide training to staff and to a great number of Interns through JobBridge. Training includes improvements in data quality and compliance with the INSPIRE legislative framework. Short video clips are used as a training tool showing the use of GIS applications.



Waterford County Council

Develop Location Identifier

The new Waterford Authority would participate in this initiative.



Waterford County Council

Postcodes

The new Waterford Authority would participate in this initiative.



Waterford County Council

Single Customer View

The new Waterford Authority would participate in this initiative.


Waterford County Council

Public Service Card Awareness

The new Waterford Authority would participate in this initiative.



Waterford County Council

Public Service Card Rollout

The new Waterford Authority would participate in this initiative.


Waterford County Council

Public Service Card Uses

The new Waterford Authority would participate in this initiative.



Waterford County Council

Public Service Card Mandatory

The new Waterford Authority would participate in this initiative.



Waterford County Council

Using a common Card
The new Waterford Authority is unlikely to use a different card.

Waterford County Council

Common Authentication
The new Waterford Authority would participate in this initiative.
Waterford County Council

Business Identification
The new Waterford Authority would participate in this initiative.

Waterford County Council

Business ID Matching
The new Waterford Authority would participate in this initiative.

Waterford County Council

Business ID Technology
The new Waterford Authority would participate in this initiative.

Waterford County Council

Single Point Data Capture
The new Waterford Authority would participate in this initiative.
Waterford County Council

Interoperable Services
The new Waterford Authority would participate in this initiative.

Waterford County Council

Data Reuse
The new Waterford Authority would participate in this initiative.

Waterford County Council

Federated Authentication
The new Waterford Authority would participate in this initiative.

Waterford County Council

Data Sharing
The new Waterford Authority would participate in this initiative.
Waterford County Council

Governance
The new Waterford Authority would participate in this initiative.

Waterford County Council

Common vocabulary

 CSO has engaged with DJEI through the Risk Based Enforcement (RBE) interdepartmental group in developing a Data Sharing Bill that would leverage on the Revenue Commissioners Business register. This is a prerequisite for this action item.
Central Statistics Office

Highlighting deadlines

Important deadlines such as CAO deadlines, closing dates for return of data / submissions etc to Department are prominently displayed on the Homepage of the Department of Education and Skills website www.education.ie
Department of Education and Skills

Links to www.gov.ie on DES website

The Department of Education and Skills website www.education.ie includes links to www.gov.ie
Department of Education and Skills

Opportunities for feedback


In addition to highlighting the relevant contact details on individual pages of the redeveloped website, a list of contacts is available on the following website page http://www.education.ie/en/Contact-Us/Our-Offices.html 

 

Feedback regarding the website is encouraged through the use of a specific contact form at http://www.education.ie/en/Contact-Us/Contact-Webmaster.html.   

 

The website was also used to survey parents/guardians in particular areas, to establish their preferences as regards school patronage.


Department of Education and Skills

DES Twitter presence

The Department's Twitter policy is available at http://www.education.ie/en/Contact-Us/List-of-Contact-Details/Twitter-Policy.html.  Tweets cover press releases on the Department's activities, new circulars for school employees/schools, links to new reports, education statistics, alerts about new content on the website / forthcoming key dates etc.   The Department's Twitter presence is also available on the website at https://twitter.com/@Education_Ire.  


Department of Education and Skills

Information on NCSE functions and policies

Services available through www.ncse.ie

  • NCSE Publishes a wide range of Research and Policy materials for download from the website.  These range from substantial documents to advice leaflets. 
  • The website also contains a searchable database of SEN Research & Policy in Ireland. 
  • The annual conference on Special Needs Education is publicised on the website and placings are booked through the website. 
  • The NCSE newsletter can be subscribed to.
  • Comprehensive details of Special Educational resources allocated to every school in the state is published bi-annually.
  • Information regarding the schools which have formed Special Classes is published.
  • Application forms, press releases and circulars are published.

NCSE

Electronic Irish Statute Book (eISB)

The eISB contains the text of legislation, Acts from 1922 to date, statutory instruments from 1922 to date in a browseable and searchable format.

A Legislation Directory for Acts is also published which enables users of the eISB to identify whether a particular provision has been amended or otherwise affected since its enactment. A Legislation Directory for statutory instruments is also included, which identifies amendments and revocations to statutory instruments.

The eISB also contains the full text of the Constitution with links to amending Acts.

The eISB provides access to the searchable text of most of the pre 1922 public and general statutes still in force in the State following the enactment of the Statute Law Revision Act 2007.

The eISB is customised for optimal access to the content for users of mobile devices, including the free availability of "Apps" for the iOS and Android platforms.


eISB - www.irishstatutebook.ie


Office of the Attorney General

POD (Primary Online Data)


Work is ongoing on the development of POD (Primary Online Data) for primary schools to input/amend pupil data.  Schools will be able to access this data and export to software packages acquired by schools for local administration purposes.

 

This application is currently being piloted with approx 60 schools, prior to implementation for the 2015/16 school year.



Department of Education and Skills

Online Sports Capital Register OSCAR

OSCAR must now be used by organisations to register their interest in the Sports Capital Programme (SCP), apply for funding (when the Programme is open for applications) and manage the drawdown of both new grants allocated after 2013 and existing outstanding grants.


The portal also has a growing knowledge base of information on all aspects of the SCP. Registered users can also ask questions and get answers direcly about the SCP.




Department of Transport, Tourism and Sport

Home Renovation Incentive (HRI)

Home Renovation Incentive (HRI)

The Home Renovation Incentive (HRI) was announced in the Budget with a commencement date of 25th October 2013. The Incentive gives a tax credit equivalent to 13.5% of qualifying expenditure on repairs, renovations or improvement works on a main residence.

The Incentive will be managed through an electronic HRI system (no paper) where the contractor will enter details of the qualifying works. Details of all payments must also be entered along with the VAT charged and rate of VAT applicable. The homeowner can view details of works and payments entered by the contractor and make the claim through the HRI site or through ROS or PAYE Anytime. The online system will be available from late March 2014. The tax credit, which is not refundable, can be claimed from 1st January 2015 and will be granted in two equal instalments, for example in 2015 and 2016.


Revenue Commissioners

Online Form 12

A subset of PAYE taxpayers are required to complete an annual tax return (Form 12) separately from their PAYE tax activities.  This is a 16-page paper form; however a shortened 4-page paper form has been available since 2011. Tax returns for the year 2013 are due by 31 October 2014 at the latest.

An online form is being developed and will be available for the tax year 2013 from April 2014.  This e-form will be prepopulated with taxpayer’s data already available to Revenue.

Both the e-form and the prepopulating will considerably ease the administrative burden while assisting the taxpayer in making a complete and correct return.



Revenue Commissioners

Skillnets ManagementWorks programmes on-line booking system

ManagementWorks programmes are offered through an on-line booking system to prospective participants.



Skillnets Ltd

Skillnets ManagementWorks Building Financial Capability e-Payments

ManagementWorks Building Financial Capability programme now offers on-line booking and payment facility to prospective participants.

 



Skillnets Ltd

Postcodes initiative

The Department of Education & Skills is involved with DCENR in preparation for the rollout of the national postcodes system in 2015.
Department of Education and Skills

Summer Works Scheme

In November 2013, the Summer Works Scheme (SWS) application was implemented on the schools esinet portal.  This application was used by schools to apply for grants under the 2014 (SWS) scheme.  Schools were also advised of the outcome of their applications online.

Department of Education and Skills

Irish Translation Service

In March 2014, an Irish Translation Service application was implemented.  This application facilitates sections uploading a document for translation to/from Irish.  This document is then automatically emailed to the next translator on the Framework.  If the assignment is not accepted within a specified timeframe, the assignment offer is then automatically emailed to the next translator on the Framework.



Department of Education and Skills

School Employees Pensions Modeller

A self-service pensions modeller for school employees is being developed and scheduled for implementation in Q3/14.

Department of Education and Skills

Map based Find-a-School application
The Department's redeveloped website includes a map-based Find-a-School application, accessible from the home page.  Members of the public can search for primary or post-primary schools in a particular geographical area and refine their search to include ethos, language of instruction and gender.  Further information on selected schools can then be accessed, including the principal's name, school contact details, latest enrolment figures, inspection reports etc.
Department of Education and Skills

Automatic Exchange of Information - Directive on Administrative Cooperation 1

EU Directive 2011/16/EU specifies that Member States are expected to automatically exchange information (captured or partially captured as part of normal administration of taxes) that is available on non-residents under five categories of income and capital.  The Automatic Exchange of Information - Directive on Administrative Cooperation project implements Article 8 of this directive in relation to the automatic exchange of information on non-residents whose country of residency is an EU Member State.  The first exchanges of information among EU Member States will occur in 2015.

 
 



Revenue Commissioners

Eircodes

In the second quarter of 2015, the Department of Communications, Energy and National Resources (DCENR), together wit the Postcode Management Licence Holder (PMLH), will introduce postcodes to all Irish addresses.  The Revenue Commissioners will be at the fore front of the introduction and use of postcodes in Irish customers' addresses.  The postcode is a unique address identifier and will be made up of a 3 character sortation code (alphanumeric) and four additional non-sequential randomly generated alphanumeric digits.  The PMLH will be responsible for the allocation and regulation of all postcodes. 
Revenue Commissioners