ACTION 20: All public bodies will monitor and evaluate take-up of eGovernment services with a view to achieving the 50% (for citizens) and 80% (for businesses) targets set out in the EU eGovernment Action Plan (by 2015). Where take-up falls short of the EU targets, public bodies will identify, through direct interaction with citizens and businesses, reasons for this and take appropriate actions to address these reasons. As well as actions public bodies might take with a particular eGovernment service, these actions could include assisting citizens and businesses, for example, through targeted local training initiatives or improved use of online access in public offices such as libraries.